I sold an item to a fellow down in the states, he paid me 3 weeks ago and i shipped it out immediately and provided him with the tracking number.
He contacts me a week later asking where was his item, i told him it might take a bit longer to get there since its an international economy shipment so wait another week.
A week passes by he says he already bought the same item locally and he demands a refund because the package i sent him hasn't arrived in a timely manner. I looked at the tracking of the package and sure enough it didn't get there. I called the post office the next day and they said they will do a full trace on the package and get back to me within 5 days.
The package arrived yesterday, whew, but he still demands a refund... wtf. He says because the package didn't arrive in a timely manner i broke some terms and conditions/contract of his. Either way i said no refund, you have your package end of story. He said he will do a charge back, i said go ahead.
What are the odds that he'll win this dispute?
Update: I won
Update 2 - Nov 11
Looks like this guy just wont give up, after his loss with paypal he's doing a charge back through his credit card company. Now paypal says they will block the funds in my account because the cc company reversed the charge, since i have no funds in my account i guess they'll pull the money from my bank.
Paypal says it'll take upto 75 days for the cc company to make a final decision on the dispute.
And what did he tell the credit card company? He never received the item... isnt this basically fraud since he already admitted that he did receive it in the paypal dispute?
Update 3 - Dec 15
This is wierd, its almost like paypal decided in my favor but the investigation is still going on between visa and paypal. But since it says that the case is closed and i wont have to pay... all is well again
Update 4 - Jan 15
Looks like the buyer won the case with visa and got his money back because i just received my product back. But with paypal covering the fees and taking a loss... im $250 richer since im going to resell it again
He contacts me a week later asking where was his item, i told him it might take a bit longer to get there since its an international economy shipment so wait another week.
A week passes by he says he already bought the same item locally and he demands a refund because the package i sent him hasn't arrived in a timely manner. I looked at the tracking of the package and sure enough it didn't get there. I called the post office the next day and they said they will do a full trace on the package and get back to me within 5 days.
The package arrived yesterday, whew, but he still demands a refund... wtf. He says because the package didn't arrive in a timely manner i broke some terms and conditions/contract of his. Either way i said no refund, you have your package end of story. He said he will do a charge back, i said go ahead.
What are the odds that he'll win this dispute?
Update: I won
Update 2 - Nov 11
Looks like this guy just wont give up, after his loss with paypal he's doing a charge back through his credit card company. Now paypal says they will block the funds in my account because the cc company reversed the charge, since i have no funds in my account i guess they'll pull the money from my bank.
Paypal says it'll take upto 75 days for the cc company to make a final decision on the dispute.
And what did he tell the credit card company? He never received the item... isnt this basically fraud since he already admitted that he did receive it in the paypal dispute?
Update 3 - Dec 15
This is wierd, its almost like paypal decided in my favor but the investigation is still going on between visa and paypal. But since it says that the case is closed and i wont have to pay... all is well again
Update 4 - Jan 15
Looks like the buyer won the case with visa and got his money back because i just received my product back. But with paypal covering the fees and taking a loss... im $250 richer since im going to resell it again
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