The same thing happened to me even though the buyer was in the wrong. I refused to pay despite all of the e-mails saying I was negative and had to transfer money over to Paypal, blah blah. Then they threatened to send me physical mail, which was my last straw. I gave up, transferred money into my paypal to cover the debt and then my dispute got resolved 4 months later. I just got my $93 chargeback refund. Paypal is a pain in the a$$. On top of being in the right, I still had to pay a $10 resolving fee. Ghey.