- Mar 17, 2007
- 2,822
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I have been hearing that PayPal sucks. But this is the time that I get to behold their renowned suckage in person.
So a friend of mine, hands me an older Dell Laptop that wasn't functional and he told me "You fix it you take it, I am getting a new laptop anyways"
I have two nice laptops already. So I thought I would fix it and sell it for some $ on ole Ebay as I do usually. After replacing a couple of parts (HDD and AC adapter) and throwing in a good 60GB HDD from my inventory of good parts, the laptop was as good as new. With it's 1600x1200 LCD screen being in A+ condition.
I made sure all is OK, software is back to factory state and I even took the time to personally install some free software (oo.org, AVG anti-virus, ZA firewall ...etc) as a bonus for the buyer as I advertised in auction ...etc
I have sold dozens of Laptops before. I have been selling all kinds of stuff on Ebay for 5 years straight, not a single buyer ever complained about my auctions. I have always had a %100 rating with over a 140 big item sales and all.
To keep things short, this buyer from PA purchases the laptop for $230+ and paypals me the $230.
I promptly pack the laptop properly with foam and sponge very well just like I pack any other laptop I sell on Ebay.
The buyer declines to select the USPS loss or damage insurance option ($1.99) I provide on the auction.
After the buyer gets the laptop, she sends me a message on Ebay claiming that USPS mistreated the package which resulted in the cracking of the LCD of laptop. I tell her, I can't help her much, she didn't purchase the insurance and she didn't talk to USPS about this issue. What can I do about this??
Buyer launches a Paypal dispute. Paypal immediately puts a $230 hold on my account for a week or so :|
I call paypal immediately and explain I offered insurance but buyer declined insurance option and that I requested proof of that the package was damaged by USPS and that the laptop wasn't damaged by the buyer herself trying to pull a quick one on me (like swap laptop parts or laptops)
Paypal simply told me to go fck myself and that I am responsible for the package in between my shipment location till it gets to the buyer.
I said "how do you know that laptop got damaged by USPS and not by buyer? Buyer didn't bother present proof of contact with USPS at all, she never even called them."
At that point the argument got heated as the manager over at paypal couldn't come back with an answer that is logical. She has no proof that USPS damaged package and hence can't proof it's my fault since there is a high possibility that buyer damaged laptop.
Then the manager, that asshole simply told me I am responsible no matter how I put it since I am the seller. I told her the buyer is acting in a suspicious manner, no contact with USPS or anything, has zero feedback, account created less than a couple of days before purchase and with zero feedback.
She says I am at fault and I tell her I ought to probably engage in fraud on ebay to make up my money since there is no room for honest members with a well established record any more, she simply says that if I want to engage in fraud that's my business and choice. I told her, "Yes, and I will have paypal on my side then right? :|"
So buyer is shipping me back a laptop that was shipped in pristine condition with the beautiful 1600 x 1200 LCD cracked in half, probably dropping the value of this old laptop by $110 if not more. I seriously doubt I can sell this at $120 even next time.
Thank You Paypal Seller Protection Program.
Thank you you fucking jackasses! :disgust: :|
So a friend of mine, hands me an older Dell Laptop that wasn't functional and he told me "You fix it you take it, I am getting a new laptop anyways"
I have two nice laptops already. So I thought I would fix it and sell it for some $ on ole Ebay as I do usually. After replacing a couple of parts (HDD and AC adapter) and throwing in a good 60GB HDD from my inventory of good parts, the laptop was as good as new. With it's 1600x1200 LCD screen being in A+ condition.
I made sure all is OK, software is back to factory state and I even took the time to personally install some free software (oo.org, AVG anti-virus, ZA firewall ...etc) as a bonus for the buyer as I advertised in auction ...etc
I have sold dozens of Laptops before. I have been selling all kinds of stuff on Ebay for 5 years straight, not a single buyer ever complained about my auctions. I have always had a %100 rating with over a 140 big item sales and all.
To keep things short, this buyer from PA purchases the laptop for $230+ and paypals me the $230.
I promptly pack the laptop properly with foam and sponge very well just like I pack any other laptop I sell on Ebay.
The buyer declines to select the USPS loss or damage insurance option ($1.99) I provide on the auction.
After the buyer gets the laptop, she sends me a message on Ebay claiming that USPS mistreated the package which resulted in the cracking of the LCD of laptop. I tell her, I can't help her much, she didn't purchase the insurance and she didn't talk to USPS about this issue. What can I do about this??
Buyer launches a Paypal dispute. Paypal immediately puts a $230 hold on my account for a week or so :|
I call paypal immediately and explain I offered insurance but buyer declined insurance option and that I requested proof of that the package was damaged by USPS and that the laptop wasn't damaged by the buyer herself trying to pull a quick one on me (like swap laptop parts or laptops)
Paypal simply told me to go fck myself and that I am responsible for the package in between my shipment location till it gets to the buyer.
I said "how do you know that laptop got damaged by USPS and not by buyer? Buyer didn't bother present proof of contact with USPS at all, she never even called them."
At that point the argument got heated as the manager over at paypal couldn't come back with an answer that is logical. She has no proof that USPS damaged package and hence can't proof it's my fault since there is a high possibility that buyer damaged laptop.
Then the manager, that asshole simply told me I am responsible no matter how I put it since I am the seller. I told her the buyer is acting in a suspicious manner, no contact with USPS or anything, has zero feedback, account created less than a couple of days before purchase and with zero feedback.
She says I am at fault and I tell her I ought to probably engage in fraud on ebay to make up my money since there is no room for honest members with a well established record any more, she simply says that if I want to engage in fraud that's my business and choice. I told her, "Yes, and I will have paypal on my side then right? :|"
So buyer is shipping me back a laptop that was shipped in pristine condition with the beautiful 1600 x 1200 LCD cracked in half, probably dropping the value of this old laptop by $110 if not more. I seriously doubt I can sell this at $120 even next time.
Thank You Paypal Seller Protection Program.
Thank you you fucking jackasses! :disgust: :|
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