Paypal Claim ?

[pioneercrazed]

Hi,

I'll try to make a long story short. I bought a Kicker subwoofer from ebay a few weeks ago, it gets here and completley does not work. I contacted the seller asking for just money back, not even shipping; they do not cooperate. File claim with paypal giving my side of the story. Today I get this email telling me I now have 10 days to send back the item with tracking #. Here's a copy and paste.

We are in the process of investigating the following claim:
(Private info)


We have determined that you may be eligible for a refund on this PayPal
transaction. To qualify for a refund, just return the item in its original
condition to the seller. (You are responsible for shipping and handling
costs for the returned merchandise.) The amount you will be eligible to
receive is determined by the terms of our buyer protection policies and we
may be unable to make a full recovery of your payment from the seller.
Please review the buyer protection policies in our User Agreement before
shipping the item back to the seller.

Please log in and provide tracking information for the item you are
returning within 10 calendar days. The seller will also receive the
tracking information for this item. When the shipment is verified by
PayPal, the refund will be issued to you. If you do not provide this
information to PayPal, the investigation will end and the claim will be
cancelled.

Is this normally how paypal conducts there claims?

Thanks

 

[Zolty]

yep that sounds like paypal.

 

[Paulson]

Yeah that's the way it works.

 

[Yzzim]

I had a cell phone I bought off Ebay that didn't work. The jerk wouldn't take my word for it so I had to file a claim through PP. PP said that I needed to send the item back to the seller. I did. The jerk wouldn't pick up the item (Had tracking on the package, MAKE SURE YOU GET TRACKING w/INSURANCE!) so I contacted him by phone. He told me that PP gave him 72 hours to get the package or it would end in my favor. He got the package, and PP ruled in my favor anyway

 

[Trikat]

Yep sounds exactly like PayPal. They do not even guarantee your money back even if you are eligable.
If you do ship the sub back and the seller has $0 in his PP account PayPal will be unable to recover your money. Chances that PayPal actually makes the seller account negative are pretty d@mn slim. They will keep giving you the run around until you get in contact with a decent manager/supervisor.
Even if they say they will lock the seller's account until they pay, well how effective is that?
I'm betting the seller can create another PayPal account EASILY. It is completely ridiculus how eBay and PayPal are ran as security is RARELY updated and people get screwed over/scammed on a daily basis. And the top it off they don't give a fvck about if you lose money.

 

[AlienCraft]

Originally posted by: Trikat
Yep sounds exactly like PayPal. They do not even guarantee your money back even if you are eligable.
If you do ship the sub back and the seller has $0 in his PP account PayPal will be unable to recover your money. Chances that PayPal actually makes the seller account negative are pretty d@mn slim. They will keep giving you the run around until you get in contact with a decent manager/supervisor.
Even if they say they will lock the seller's account until they pay, well how effective is that?
I'm betting the seller can create another PayPal account EASILY. It is completely ridiculus how eBay and PayPal are ran as security is RARELY updated and people get screwed over/scammed on a daily basis. And the top it off they don't give a fvck about if you lose money.

Uhhhhh, actually, they will overdraw his account and then the bank will force the issue.
I had a microphone returned last year and that is exactly what PP did to me.
PLUS, the seller will need to pay any overdraft fees that are incurred as a result.
There does not need to be any reason for return, this is part of the "contract" that you have with PP, just a desire to return it. ALSO, you abrogate any rights you may have as a result of State Law.

PayPal, indeed, sucks hard and with teeth.

 

[pioneercrazed]

Thanks, that's good to hear for the most part. Paypal definitley has it's positives and negatives. The only reason I'm not wanting to send it back is because the damned subwoofer is easily 20 lbs. Not gonna be cheap. Also, I doubt the seller has much, if any money in his paypal account because he is not a power seller or anything. But according to AlienCraft, this shouldn't be a problem? I could see how that would suck if you were the seller and really didn't mean to screw anybody. Although in this case, I hope the seller gets shafted. You can see in my ebay history, plus heatware I'm honest and expect to be dealing with honest folk.

Thanks again.

 

[KarenMarie]

what happens if you send it back and there is no money in the sellers paypal account? then you are out the money and the item. if it doesnt work, it probably doesnt matter... but i am just wondering.

 

[pioneercrazed]

That's kind of what I am wondering. The item I could care less about, it's that fact that it is probably going to cost another atleast 20 bucks to ship the broken useless item back. In the paypal claim, I just asked for the money I paid less shipping. I paid 70 total with shipping, I asked for 55 back because I didn't want the seller to be out on the shipping charges. At the time though I had no intentions of sending it back because there is no reason to. Now though, I would like all 70 back because it's going to cost around 20 to send back bringing my total to either 50 if they give me back all 70, or only a measly 35 if they give me back just what I asked 55. Ahhh, this is just stupid. lol

 

[SunnyD]

Originally posted by: AlienCraft

Originally posted by: Trikat
Yep sounds exactly like PayPal. They do not even guarantee your money back even if you are eligable.
If you do ship the sub back and the seller has $0 in his PP account PayPal will be unable to recover your money. Chances that PayPal actually makes the seller account negative are pretty d@mn slim. They will keep giving you the run around until you get in contact with a decent manager/supervisor.
Even if they say they will lock the seller's account until they pay, well how effective is that?
I'm betting the seller can create another PayPal account EASILY. It is completely ridiculus how eBay and PayPal are ran as security is RARELY updated and people get screwed over/scammed on a daily basis. And the top it off they don't give a fvck about if you lose money.

Uhhhhh, actually, they will overdraw his account and then the bank will force the issue.
I had a microphone returned last year and that is exactly what PP did to me.
PLUS, the seller will need to pay any overdraft fees that are incurred as a result.
There does not need to be any reason for return, this is part of the "contract" that you have with PP, just a desire to return it. ALSO, you abrogate any rights you may have as a result of State Law.

PayPal, indeed, sucks hard and with teeth.

Uh, wrong. If that happened, you got totally screwed. Paypal does not have the authority to automatically draft from your bank account period. End of story. They will say that you gave them the authority to, but for each and every transaction made via EFT, you explicitly have to authorize the bank to allow the deduction of funds. If you didn't, you tell the bank this, they reverse the charge, you contest the overdraft fees, they reverse those, then you flip Paypal off and tell them to shove it where the sun doesn't shine.

 

[pioneercrazed]

So you are saying I will NOT get back my money unless 1 of 2 circumstances are met:

1.) He has atleast the amount I need lying in his paypal account. (Fat chance)
2.) He authorizes paypal to seize the amount from his personal bank account that is linked to paypal.

Let's say neither of these 2 are met (probable), then what am I left with?

thanks

 

[AlienCraft]

Originally posted by: SunnyD

Originally posted by: AlienCraft

Originally posted by: Trikat
Yep sounds exactly like PayPal. They do not even guarantee your money back even if you are eligable.
If you do ship the sub back and the seller has $0 in his PP account PayPal will be unable to recover your money. Chances that PayPal actually makes the seller account negative are pretty d@mn slim. They will keep giving you the run around until you get in contact with a decent manager/supervisor.
Even if they say they will lock the seller's account until they pay, well how effective is that?
I'm betting the seller can create another PayPal account EASILY. It is completely ridiculus how eBay and PayPal are ran as security is RARELY updated and people get screwed over/scammed on a daily basis. And the top it off they don't give a fvck about if you lose money.

Uhhhhh, actually, they will overdraw his account and then the bank will force the issue.
I had a microphone returned last year and that is exactly what PP did to me.
PLUS, the seller will need to pay any overdraft fees that are incurred as a result.
There does not need to be any reason for return, this is part of the "contract" that you have with PP, just a desire to return it. ALSO, you abrogate any rights you may have as a result of State Law.

PayPal, indeed, sucks hard and with teeth.

Uh, wrong. If that happened, you got totally screwed. Paypal does not have the authority to automatically draft from your bank account period. End of story. They will say that you gave them the authority to, but for each and every transaction made via EFT, you explicitly have to authorize the bank to allow the deduction of funds. If you didn't, you tell the bank this, they reverse the charge, you contest the overdraft fees, they reverse those, then you flip Paypal off and tell them to shove it where the sun doesn't shine.

You're wrong. They did it to me, and I was lucky enough to get my merchandise back in original condition.
By attaching your bank account to PAyPal, you DO give them authorization to do what they do.
ACH accounts can be repeating, one time, or arbitrary.
Re-read your PAYPAL Terms of Service, and you'll chuckle another tune.
BTW, the bank sided with PAYPAL and threatened me with legal action.
INSPITE of a clearly stated policy of no returns or refunds, PAYPAL's policy is to allow all returns, and if you (the seller) get stuck with a brick instead of the item you sold, you are then the one who has to persue prosecution.
PAYPAL sux, with TEETH.

 

[SunnyD]

Originally posted by: AlienCraft

Originally posted by: SunnyD

Originally posted by: AlienCraft

Originally posted by: Trikat
Yep sounds exactly like PayPal. They do not even guarantee your money back even if you are eligable.
If you do ship the sub back and the seller has $0 in his PP account PayPal will be unable to recover your money. Chances that PayPal actually makes the seller account negative are pretty d@mn slim. They will keep giving you the run around until you get in contact with a decent manager/supervisor.
Even if they say they will lock the seller's account until they pay, well how effective is that?
I'm betting the seller can create another PayPal account EASILY. It is completely ridiculus how eBay and PayPal are ran as security is RARELY updated and people get screwed over/scammed on a daily basis. And the top it off they don't give a fvck about if you lose money.

Uhhhhh, actually, they will overdraw his account and then the bank will force the issue.
I had a microphone returned last year and that is exactly what PP did to me.
PLUS, the seller will need to pay any overdraft fees that are incurred as a result.
There does not need to be any reason for return, this is part of the "contract" that you have with PP, just a desire to return it. ALSO, you abrogate any rights you may have as a result of State Law.

PayPal, indeed, sucks hard and with teeth.

Uh, wrong. If that happened, you got totally screwed. Paypal does not have the authority to automatically draft from your bank account period. End of story. They will say that you gave them the authority to, but for each and every transaction made via EFT, you explicitly have to authorize the bank to allow the deduction of funds. If you didn't, you tell the bank this, they reverse the charge, you contest the overdraft fees, they reverse those, then you flip Paypal off and tell them to shove it where the sun doesn't shine.

You're wrong. They did it to me, and I was lucky enough to get my merchandise back in original condition.
By attaching your bank account to PAyPal, you DO give them authorization to do what they do.
ACH accounts can be repeating, one time, or arbitrary.
Re-read your PAYPAL Terms of Service, and you'll chuckle another tune.
BTW, the bank sided with PAYPAL and threatened me with legal action.
INSPITE of a clearly stated policy of no returns or refunds, PAYPAL's policy is to allow all returns, and if you (the seller) get stuck with a brick instead of the item you sold, you are then the one who has to persue prosecution.
PAYPAL sux, with TEETH.

Paypal isn't ACH, it's EFT. Fundamental difference - EFT is by your authorization only. Your bank must just like to shaft you. Regardless, all you had to do was issue a stop-payment via the bank against Paypal saying it wasn't an authorized transaction. Might likely cost you ~$15 depending on the bank, but on a big-ticket issue it's worth it.

Trust me, I've had my share of crap slung from Paypal. They have less than a leg to stand on when you get in their face.

I'd like to see them try to force a collection... that would be a riot.

 

[Trikat]

Originally posted by: AlienCraft

Originally posted by: SunnyD

Originally posted by: AlienCraft

Originally posted by: Trikat
Yep sounds exactly like PayPal. They do not even guarantee your money back even if you are eligable.
If you do ship the sub back and the seller has $0 in his PP account PayPal will be unable to recover your money. Chances that PayPal actually makes the seller account negative are pretty d@mn slim. They will keep giving you the run around until you get in contact with a decent manager/supervisor.
Even if they say they will lock the seller's account until they pay, well how effective is that?
I'm betting the seller can create another PayPal account EASILY. It is completely ridiculus how eBay and PayPal are ran as security is RARELY updated and people get screwed over/scammed on a daily basis. And the top it off they don't give a fvck about if you lose money.

Uhhhhh, actually, they will overdraw his account and then the bank will force the issue.
I had a microphone returned last year and that is exactly what PP did to me.
PLUS, the seller will need to pay any overdraft fees that are incurred as a result.
There does not need to be any reason for return, this is part of the "contract" that you have with PP, just a desire to return it. ALSO, you abrogate any rights you may have as a result of State Law.

PayPal, indeed, sucks hard and with teeth.

Uh, wrong. If that happened, you got totally screwed. Paypal does not have the authority to automatically draft from your bank account period. End of story. They will say that you gave them the authority to, but for each and every transaction made via EFT, you explicitly have to authorize the bank to allow the deduction of funds. If you didn't, you tell the bank this, they reverse the charge, you contest the overdraft fees, they reverse those, then you flip Paypal off and tell them to shove it where the sun doesn't shine.

You're wrong. They did it to me, and I was lucky enough to get my merchandise back in original condition.
By attaching your bank account to PAyPal, you DO give them authorization to do what they do.
ACH accounts can be repeating, one time, or arbitrary.
Re-read your PAYPAL Terms of Service, and you'll chuckle another tune.
BTW, the bank sided with PAYPAL and threatened me with legal action.
INSPITE of a clearly stated policy of no returns or refunds, PAYPAL's policy is to allow all returns, and if you (the seller) get stuck with a brick instead of the item you sold, you are then the one who has to persue prosecution.
PAYPAL sux, with TEETH.

Well you got pretty darn lucky, because i'm sure whoever I have dealt with did have their bank account linked to PayPal and Paypal did not do that.
You had great luck getting to a supervisor or customer service rep in PayPal on your first try.
My case went like this.
Sold $400+ item to buyer and buyer filed a claim 1 day after he bought it. So that to me set of a sh!t load of alarms that this person was trying to commit fraud. I was worried at first, but noticed the buyer was PayPal confirmed and so I was eligible to get my money back 100% guaranteed. Boy was I wrong, because PayPal kept giving me the run around about filing some case to PayPal's investigation team. I had to wait 1-3 days and they sent me some email. (Won't go into more details as it was a BS email. BS = no info on getting my money back on the spot.) I called in to complain again and again they forward it to the special (and stupid as hell) PayPal team. Again same freaking email. I called in again and yet they decide to give me a run around. And between these times I spoke to atleast 2 supervisors and 3 CSRs. Around the 4th or 5th try I asked for another supervisor who finally said we will make their account negative and you will get your money. THAT should have been done in the first place. Took almost a month just before I could get my money back from damn PayPal from a confirmed member!
God I hate PayPal.