So earlier this week I was bored, confused and hating my life moreso than I usually do. I woke up Tuesday morning with no clue why I woke up and no visible reason for being.
Then it hit me. I hate my life and I dont know what my purpose is.
What the hell. I'm up for it. I did what I do everytime I feel awful.
At that moment I decided what I was going to do that day.
SCREW WITH DELL COMPUTER!
Old thread
I opened up the 'ol files from the office of PAB Inc. Found the original form letter they sent me. Here's a pic. Form letter.
I tried reaching...Wravis Tinn every day for about 2 weeks. More e-mail and voicemail messages than I care to remember. I gave up a while ago obviously. So I checked the company directory and called Wravis Tinn's BOSS.
I gave him the kitchen sink. I ranted about how my original letter was about a lack of communication and how Wravis Tinn's actions, or perhaps the lack therof simply reinforced the initial concern.
PAB: Is your crew swamped with THAT many complaints that one person out of your entire department cant answer one voicemail or return one e-mail?
Dell: "..."
PAB: "This is EXACTLY what I'm talking about. We had a lack of communication before and we still have a lack of communication now."
He eventually said that there was "Absolutely no excuse" for Tinn's actions and Wravis is one of his better representatives. So at that point he asked when I would be available and he called me back several hours later that afternoon and he would see if I could get my original order filled.
Dell: I spoke with all departent heads and made them aware of the issues you have experienced. Please be assured that they are aware of these issues.
PAB: As a customer and a shareholder I'm glad to hear that. However, the fact of the matter remains. We still have communication issues here.
Dell: I spoke with Wravis Tinn handled that issue you experienced.
PAB: I appreciate that.
Dell: At this point, I would like to thank you for putting up with us for this long and bringing these issues to our attention. I researched your original order of 900 sticks of RAM, and although we cannot fufill 900, we can fufill 50 and we will give you an additional discount of $10 each, so in addition to the promotions you've already ordered with you will get another $500 off. We dont have this in stock but we expect to have it in a week.
PAB: Mmm. I can use it NOW, not in a week.
PAB: Can I transfer that discount to another entity?
Dell: I cant see why not. If you want a high end printer or something, I'm sure we can comp it for you.
*PAB thinks for a minute*
PAB: How bout a complimentary system?
Dell: I never thought of that, but that can be arranged in the $500 range.
PAB: Actually, I spent a fortune this year with your outfit and it's still October. I've seen your books like you've seen my order history. You can do better than that.
Dell: Ok, we can give you *Insert bigger # here* off unconditionally.
PAB: I can live with that. Can I get back to you next week?
Dell: Sure, N/P.
I've got my groove back! I also realized my meaning in life: Screwing with Dell for the sheer hell of doing so.
After I excercise my massive discount, I'll write another letter reminding dell that I didnt make five figures because of them and demand some more discounts.
1 stamp and being the squeaky wheel = $$$$$. Not a bad deal at all.
-PAB
Then it hit me. I hate my life and I dont know what my purpose is.
What the hell. I'm up for it. I did what I do everytime I feel awful.
At that moment I decided what I was going to do that day.
SCREW WITH DELL COMPUTER!
Old thread
I opened up the 'ol files from the office of PAB Inc. Found the original form letter they sent me. Here's a pic. Form letter.
I tried reaching...Wravis Tinn every day for about 2 weeks. More e-mail and voicemail messages than I care to remember. I gave up a while ago obviously. So I checked the company directory and called Wravis Tinn's BOSS.
I gave him the kitchen sink. I ranted about how my original letter was about a lack of communication and how Wravis Tinn's actions, or perhaps the lack therof simply reinforced the initial concern.
PAB: Is your crew swamped with THAT many complaints that one person out of your entire department cant answer one voicemail or return one e-mail?
Dell: "..."
PAB: "This is EXACTLY what I'm talking about. We had a lack of communication before and we still have a lack of communication now."
He eventually said that there was "Absolutely no excuse" for Tinn's actions and Wravis is one of his better representatives. So at that point he asked when I would be available and he called me back several hours later that afternoon and he would see if I could get my original order filled.
Dell: I spoke with all departent heads and made them aware of the issues you have experienced. Please be assured that they are aware of these issues.
PAB: As a customer and a shareholder I'm glad to hear that. However, the fact of the matter remains. We still have communication issues here.
Dell: I spoke with Wravis Tinn handled that issue you experienced.
PAB: I appreciate that.
Dell: At this point, I would like to thank you for putting up with us for this long and bringing these issues to our attention. I researched your original order of 900 sticks of RAM, and although we cannot fufill 900, we can fufill 50 and we will give you an additional discount of $10 each, so in addition to the promotions you've already ordered with you will get another $500 off. We dont have this in stock but we expect to have it in a week.
PAB: Mmm. I can use it NOW, not in a week.
PAB: Can I transfer that discount to another entity?
Dell: I cant see why not. If you want a high end printer or something, I'm sure we can comp it for you.
*PAB thinks for a minute*
PAB: How bout a complimentary system?
Dell: I never thought of that, but that can be arranged in the $500 range.
PAB: Actually, I spent a fortune this year with your outfit and it's still October. I've seen your books like you've seen my order history. You can do better than that.
Dell: Ok, we can give you *Insert bigger # here* off unconditionally.
PAB: I can live with that. Can I get back to you next week?
Dell: Sure, N/P.
I've got my groove back! I also realized my meaning in life: Screwing with Dell for the sheer hell of doing so.
After I excercise my massive discount, I'll write another letter reminding dell that I didnt make five figures because of them and demand some more discounts.
1 stamp and being the squeaky wheel = $$$$$. Not a bad deal at all.
-PAB
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