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P7H55D-M EVO .... audio keeps cutting out

M

Maverick2002

Diamond Member
Just purchased/installed this board with a new i3-530 about a week ago. I'm running Win7 64 Ultimate. I've been noticing several issues, mostly related to audio:

1) When playing audio locally, after a while it just cuts out. Period. Won't start working again until I restart whatever app (iTunes, WMP, etc).

2) When I'm playing any audio over the internet (Youtube, Pandora, etc) it will temporarily cut out, then come back ... though sometimes it doesn't come back.

3) When I installed the audio drivers from Asus, I had to immediately get rid of them because every 2 minutes it would say "audio device unplugged" or something similar. Now I'm just using the drivers Windows downloads automatically, but it still cuts out.

For a first experience with Asus after a pleasant history with Gigabyte, I'm not getting a good impression. Any ideas on what's going on?

As for video drivers, using the ones from Asus works, but the GMA Windows installs automatically crashes.
 
1. You made a mistake by switching to Asus from Gigabyte. That serves you right! Lol i am just kidding.
2. It might cut sound and during that time giving you the "Jack unplugged" message for a reason. It might be a sound driver issue but it's more likely that you can have a broken contact somewhere. Maybe the audio cable or the jacks which are dirty or so. But again you say that when you restart the audio application, the sound comes back which suggests a driver problem. Try uninstalling the old driver first. Then let Windows install it's driver from Windows update. It should work in most cases. During this make sure to close all (i mean literally) applications that might lock driver files. You may try this also in safe mode. After you uninstall the drivers, restart the computer and let windows install them by it's own.
 
I think it's a driver issue. I tried installing the Asus drivers on the DVD that came with the board and got sick of disconnection notices popping up. The default Windows drivers just cut out the audio in applications period (though the mixer for "system" audio still works). I'll try downloading and installing latest Asus drivers to see if that fixes the issue, but this is retarded. Either Asus screwed up, or Microsoft did.
 
So I just installed latest Asus drivers and the problem persists. Now the application won't completely choke requiring a restart, but the audio device is "unplugged" and "replugged" repeatedly, causing interruptions in the audio stream. This happens even when I'm not playing anything, and can happen back to back. It just "unplugged" 4 times during 1 movie trailer. This is not normal behavior at all. Faulty board?
 
Jesus Christ dude. I know how pissed you are. Ok, before you return the board you might try and reinstall the whole Windows from scratch. Then i suggest you make a recovery points before installing drivers and after installing drivers.
1. Try not to install any drivers AT ALL. Instead let windows install it's own drivers or let it install them by windows update.
2. Another approach is to install the latest drivers from Asus by yourself by skipping windows update drivers.
If this fails to do the job start thinking about replacing the board...
 
What is your audio chip?

Realtek or VIA?

In both cases you can get the latest driver directly from VIA or Realtek.

For realtek you can disable "jack sensing"

However realtek should have worked without any drivers (out of the box W7 picks it up). It should have just worked.

You can also test with a Ubuntu DVD and see if the audio works or does the same thing.
 
It's a Realtek chip. I have an Intel XM25G2 on the way on which I'll be doing a clean Win 7 install, so that'll take that variable out of the equation. I'll see if I can get away with just the Windows drivers. If not I'll do as you suggest and get the latest drivers from Realtek. Some stuff Win7 doesn't pick up though (like the USB3 controller).

What does disabling jack sensing accomplish? I turned off some setting so it doesn't pop up on my screen, but the audio interruptions are still there so it's not really a solution to the problem.

Returning the board is possible, but not really worth the hassle. If this doesn't pan out, I'll just get a ~$30 sound card and make a mental note to not purchase Asus again (I know, could be bad luck, but that's too bad). I'm not an audiophile ... I just need something that works.
 
Don't forget to reinstall Windows is possible. It's known to generate problems with drivers out of nothing and the bitch is that you can't get it to work again in any way...
 
Before blaming the board or the drivers you should check with the DPC Latency Checker first. You can find this utility here -> http://www.thesycon.de/deu/latency_check.shtml.

Thesycon’s DPC Latency Checker is a Windows tool that analyses the capabilities of a computer system to handle real-time data streams properly. It may help to find the cause for interruptions in real-time audio and video streams, also known as drop-outs. The program supports Windows 7, Windows 7 x64, Windows Vista, Windows Vista x64, Windows Server 2003, Windows Server 2003 x64, Windows XP, Windows XP x64, Windows 2000.
Click to expand...

If you are constantly in the green that means that it's not the drivers that cause the drop-outs. AFAIK the jack sensing function works at hardware level and it's pretty reliable too. I've also heard a couple of stories of faulty jacks on ASUS boards and since you are constantly getting jack sensing messages I'd say that there's a good chance that it's your board and not the drivers.
 
Yea I think I have a faulty jack, because I just played a 3 minute song that cut out 4 times and this utility was green the whole time. It's also past my 30 days for Newegg, so I'd have to get a replacement directly from Asus. How's this process? Fast? Reliable? Or should I not even bother and just get a cheapo PCI sound card?
 
It depends. Our rma department on notebooks suck. but thats just cuz its hard to get the replacement parts. Our rma department for mainboards, graphic cards and such parts are fast and easy. Just apply for rma and you will get a new card within 10 days.

If your in the USA please call 510-739-3777 Our service hotline is open from 9 am to 18.00
 
Last edited:
The saga continues. After installing a separate video card the audio problem disappears (but when I use the on-chip graphics it cuts out), so it's not a faulty jack. Any ideas? I'm thinking it's still either something on the board, or perhaps sub-optimal drivers for Intel's GMA on the i530? Could the power saving feature on the chip have anything to do with it?

Bizarre ...
 
As I read the thread, Power Saving popped into my head. One way to find out would be to Disable all Power Saving, both in Windows and in the Mobo BIOS.
 
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