P67 MB compensation

Doggiedog

Lifer
Aug 17, 2000
12,780
5
81
Hi All,

I found out that I have until May 15th to return my defective P67 MB back to Microcenter for store credit. While it's great the Intel fessed up to having a chipset problem and doing something about it, I'm extremely pissed that I have to disassemble my PC, drive all the way over to Microcenter and then assemble and debug the new PC again. I'm not trying to be whiney but as end customers, what are we getting out of this Cougar Point fiasco besides replacing a motherboard that should have worked in the first place with a newer one?

I don't enjoy building PCs. It's a PITA for me. It's something I hope to keep to a once every three year cycle. Now I have to do it all over again after 2 months. Is anyone getting some kind of compensation for their time like extra store credit or a decent sized gift card? Intel should be doing more than just replacing its defective product. They should be compensating their end customers for this huge inconvenience as well. This entire process is probably going to take me at least 6 hours to do. I'm extremely POed about this especially since it is costing me a day of my time to do not to mention some money out of my pocket.

DD
 

dma0991

Platinum Member
Mar 17, 2011
2,723
1
0
You don't have to swap your motherboard if you do no want to as not all SATA ports are affected. Unless you're using 6-8 SATA devices at the same time, you don't have to do the swap.
 

3DVagabond

Lifer
Aug 10, 2009
11,951
204
106
Be glad Intel owned up to it and is correcting the problem. No need to rake them over the coals because you're inconvenienced.
 

Diogenes2

Platinum Member
Jul 26, 2001
2,151
0
0
Is anyone getting some kind of compensation for their time like extra store credit or a decent sized gift card?
From MicroCenter ( ... or any other retailer ) ?

Why ?

Your beef is with Intel .. See if you can put together a class action .. You might get $5, while the attorneys pocket a couple mil..If your time is worth money, you will lose even more trying to pursue this...
 

Mugenx

Senior member
Apr 25, 2010
249
1
81
I went to MC and demanded my compensation too. I told them how this "Intel" chipset fiasco has been a problem to me. I told "MC" to exchange my board and they did so willingly then, I mentioned about the $25.oo credit that was floating around during the recall and how I should be getting one.

One minute later, three securities escorted me put of the premises!

I went home unharmed, that alone deserves a "thank you Lord Almighty"!
 

Soundmanred

Lifer
Oct 26, 2006
10,780
6
81
I went to MC and demanded my compensation too. I told them how this "Intel" chipset fiasco has been a problem to me. I told "MC" to exchange my board and they did so willingly then, I mentioned about the $25.oo credit that was floating around during the recall and how I should be getting one.

One minute later, three securities escorted me put of the premises!

I went home unharmed, that alone deserves a "thank you Lord Almighty"!

I hope to the Lord Almighty that this is a joke.
 

Doggiedog

Lifer
Aug 17, 2000
12,780
5
81
I went to MC and demanded my compensation too. I told them how this "Intel" chipset fiasco has been a problem to me. I told "MC" to exchange my board and they did so willingly then, I mentioned about the $25.oo credit that was floating around during the recall and how I should be getting one.

One minute later, three securities escorted me put of the premises!

I went home unharmed, that alone deserves a "thank you Lord Almighty"!

Brilliant... I'm sorry your time is not worth as much as mine. :rolleyes: BTW, I never said it was MC's fault for this "fiasco". I specifically pointed out Intel. They are the ones that should be doing something for their end customers and not just MB OEMs and B&M stores.
 

Soundmanred

Lifer
Oct 26, 2006
10,780
6
81
Brilliant... I'm sorry your time is not worth as much as mine. :rolleyes: BTW, I never said it was MC's fault for this "fiasco". I specifically pointed out Intel. They are the ones that should be doing something for their end customers and not just MB OEMs and B&M stores.

Then why would you want a store credit or a "decent sized gift card" from them if it's Intel's fault?
 

Seven

Senior member
Jan 26, 2000
339
2
76
Hi All,

I found out that I have until May 15th to return my defective P67 MB back to Microcenter for store credit. While it's great the Intel fessed up to having a chipset problem and doing something about it, I'm extremely pissed that I have to disassemble my PC, drive all the way over to Microcenter and then assemble and debug the new PC again. I'm not trying to be whiney but as end customers, what are we getting out of this Cougar Point fiasco besides replacing a motherboard that should have worked in the first place with a newer one?

I don't enjoy building PCs. It's a PITA for me. It's something I hope to keep to a once every three year cycle. Now I have to do it all over again after 2 months. Is anyone getting some kind of compensation for their time like extra store credit or a decent sized gift card? Intel should be doing more than just replacing its defective product. They should be compensating their end customers for this huge inconvenience as well. This entire process is probably going to take me at least 6 hours to do. I'm extremely POed about this especially since it is costing me a day of my time to do not to mention some money out of my pocket.

DD

You have to eat the labor here. I mean, this happens and there is nothing you can do. I enjoy building PCs, and the MB swap was painless in my case. Took about 20min..
 

Hogan773

Senior member
Nov 2, 2010
599
0
0
@OP

Get over it. Sometimes life's not "fair". When your car has a problem (lets say even under warranty), and you need to waste time taking it to the shop and getting it fixed, do you demand that the manufacturer also gives you 50 bucks to compensate you for your time?

As one of the other posters said, if "tearing down" your computer is such a pain, then just keep the mobo. You probably can get by without even using those SATA ports. But to be fair, it took me all of 30 mins to swap my mobo out. Maybe 35, but 1/2 that time was wrestling with 1 dang screw on the Hyper 212+ backing plate that wouldnt tighten down enough. Its not nearly as long as first build. Just set the case on its side, unplug all the wires and let them hang over the side, unscrew 8 or 10 screws on the mobo, pull it out, transfer your CPU, cooler and memory to the new mobo, place it down inside, screw in 8 or 10 screws, and plug all those wires back in. Its not like you have to reload Windows again or set up the computer from step one.

Actually all-in-all I think Intel had a pretty good process with this. I didn't pay a cent, got my new mobo shipped ahead and then sent the old one back all thru Newegg, so I was only out 35 mins of my time. Plus another 20 mins to pack up the old one and drop it at UPS. Most people on this board are constantly futzing around with their PCs anyway....
 

MrTransistorm

Senior member
May 25, 2003
311
0
0
Brilliant... I'm sorry your time is not worth as much as mine. :rolleyes: BTW, I never said it was MC's fault for this "fiasco". I specifically pointed out Intel. They are the ones that should be doing something for their end customers and not just MB OEMs and B&M stores.
Intel did a whole lot more than they needed to. In no way were they obligated to execute a full recall. This was not a safety issue. There was no need to recall every chip based on a possibility that one subsystem will malfunction after a few years of use. Intel went above and beyond the call of duty. They could have implemented a program of selective replacement in which you have to prove that the chip is failing. How would you have dealt with that?

Be happy that you got the recall at all.
 

lenjack

Platinum Member
Oct 10, 1999
2,706
7
81
I salute Intel for the way they handled this. They could have kept the whole thing secret. The final $ to them was ~ 1 billion USD.
 

Infrnl

Golden Member
Jan 22, 2007
1,175
0
0
I have 1 issue with the MC recall. I brought my board with me on the way to Anaheim thinking I might be able to stop in Denver on the way out, but no time.

I stopped by MC in Orange County; they said they could only issue a refund or gift card even if I wanted a direct trade.
Normally no big deal, but I got my board with a combo deal; so I would have to pay an additional $30 to get a free replacement; not sure where the logic is there.

So i am going to have to go directly through ASUS for the replacement...life goes on

As far as the OP; I agree with others that this is just a rare situation and Intel is doing what they can. I do not know of anyone that would offer to pay for any labor time involved. I understand that it can be a pain, but it will never happen