P4T533 RMA Woes

[Editboyga]

Hi there. I recently purchased a P4T533 from a local computer store. I was assured it was the most stable, highest performing Pentium 4 board available. It's Asus, how could I go wrong right? Well after having my share of random re-boots and reading about many other people having similar problems and a new revision of the board out(mine was 1.3),I contacted the store to RMA the board. They flatly refused and told me to contact Asus. I e-mailed Asus, they told me to RMA through the store. I forwarded this e-mail to the store and they again refused to do anything and told me to RMA through Asus.

My question is who should RMA this? I'm pretty pissed at the store, they obviously don't want my business anymore, even though I've purchased around $1,000 in parts from them in the past month. I don't understand the store's position. They don't lose any money from RMAing a board back to the manufacturer do they?

 

[Marine]

Most retailers explain or print on their receipts their return policy. Usually it's either 15 days (for CPUs/mobo/vid cards) and 30 days for drives and more durable goods. If you are past your return period, you have no other choice than to deal with ASUS.
I can't believe ASUS won't take the board back if you explain the situation to them. I've RMA'd a couple boards (including one I broke myself) and they RMA'd them and sent me back upgraded boards for no charge. They are usually great to deal with. Sounds like you're out of time with your retailer, so pursue ASUS and explain the situation thoroughly and politely (always start nice, you can get nasty later, but you can't do it the other way around). They will almost certainly help you. Good luck.

 

[GonzoDaGr8]

Do you have the extra 12v AUX power plugged to the board? Not having that extra power can cause random re-boots.

 

[THUGSROOK]

did you use a credit card?
did you pay for it already?

never goto that store again! ever

 

Id tell my them that they lost my business and everyone else i know will know about it. Thats a damn shame when stores pull that horsecrap.:| What can u do though? Let us know what happens. BTW is this in the cinci ohio area? Better let me know if it is.