I've been reading the threads on XFX products and people bashing the RMA Process.
Example
But my experience with this company has been nothing but positive.
They were courteous and professional throughout the whole process.
They were quick to help and solve my problem. They didn't have me do any unnessary BS like insert card, remove card... the usual nonsense bs. ( I believe the people I talk to were chinese. Us asians can tell if there is another asian on the other line... not to mention he (Canada) and she (USA) both had chinese accents.)
They spoke perfect english, and the female actually sounded really cute
.
OVERALL I give them
Tech Support: A
RMA Process: A
****GIST****
My XFX crapped out on me recently, so I went to file for an RMA.
My RMA Process took literally 5 minutes.
I initially contacted the XFX Canada Tech Support by accident, and they redirected me to the USA RMA Department.
CANADA RMA PROCESS
Dial #1 800 255 8048
USA RMA PROCESS
Dial #1 909 230 9800 Ext 109
They'll ask you:
1. Name
2. Phone Number
3. Model Code
4. When it was purchased
5. Problem that you are having.
6. Once approved, they'll ask you for your address and give you an RMA number.
Mailing Address for Problematic cards + receipt/invoice for USA.
1931 Linx Place
Ontario, CA 91761
They'll cross ship a card to you even though they told me they don't usually do it
IF you email rma@xfxforce.com with your RMA # and the Tracking number noting that you have shipped the problematic card.
The downside, they said the RMA process takes about 2-3 weeks, but with the Cross Shipping, that should cut the time in about 1/2 ?
Not too sure but it doesn't seem so bad.
If we can get a permanent sticky, and get other manufacturers RMA process information. That'll save everyone a bunch of headaches.
MODS how about a sticky ?
Example
But my experience with this company has been nothing but positive.
They were courteous and professional throughout the whole process.
They were quick to help and solve my problem. They didn't have me do any unnessary BS like insert card, remove card... the usual nonsense bs. ( I believe the people I talk to were chinese. Us asians can tell if there is another asian on the other line... not to mention he (Canada) and she (USA) both had chinese accents.)
They spoke perfect english, and the female actually sounded really cute
.OVERALL I give them
Tech Support: A
RMA Process: A
****GIST****
My XFX crapped out on me recently, so I went to file for an RMA.
My RMA Process took literally 5 minutes.
I initially contacted the XFX Canada Tech Support by accident, and they redirected me to the USA RMA Department.
CANADA RMA PROCESS
Dial #1 800 255 8048
USA RMA PROCESS
Dial #1 909 230 9800 Ext 109
They'll ask you:
1. Name
2. Phone Number
3. Model Code
4. When it was purchased
5. Problem that you are having.
6. Once approved, they'll ask you for your address and give you an RMA number.
Mailing Address for Problematic cards + receipt/invoice for USA.
1931 Linx Place
Ontario, CA 91761
They'll cross ship a card to you even though they told me they don't usually do it
IF you email rma@xfxforce.com with your RMA # and the Tracking number noting that you have shipped the problematic card.
The downside, they said the RMA process takes about 2-3 weeks, but with the Cross Shipping, that should cut the time in about 1/2 ?
Not too sure but it doesn't seem so bad.
If we can get a permanent sticky, and get other manufacturers RMA process information. That'll save everyone a bunch of headaches.
MODS how about a sticky ?
Facebook
Twitter