out of curiosity, did they send you back your original card repaired, a brand new card, or a refurbished card? i've read some not-so-good things about MSI's warranty and RMA processes here on the forums, but i take them all with a grain of salt.
It was a brand new card, in the same retail box complete with all the add-ons, plug adaptors, etc etc, and was shrink-wrapped the same as my original retail box that came from Newegg the first time around.
There is no doubt in my mind that the quality of the rma service is
internally designed to be commensurate with the tier of the product. Buy a reference card or some lower-end cheap version of the card and your rma experience will be reflective of the fact the company made less money on your purchase than if you had bought a higher ASP product (as is the case with a factory-overclocked version).
I have rma'ed mobos, video cards, ram, UPS, and hard-drives and this has been a consistent observation, albeit anecdotal, on my part. When I was rma'ing premium components I got the VIP treatment, when I was rma'ing basement bargain products I got the basement bargain treatment.
It also helps to not be an ass when you interact with the rma dept as well as the technical support guys
(not implying you are, or that you do, just saying as a general rule)...I've seen so many responses in these forums about their approach to the rma teams and how it went downhill quick that it just makes me
and think to myself "no wonder you got shat on by the rma dept, I'd be annoyed to deal with your attitude too".