Good for Indians in India...
Bad for the americans who call up to try and get tech support out of them....
Bad for the americans who call up to try and get tech support out of them....
The highest level of support that the customer can possibly interact with. I don't consider that low level, but it's not the highest level, either. There was one level above me that we, as techs, did not have access to directly -only through management.
No kidding. I had some Indian woman try telling me that my Linksys firewall won't work unless I have the WinXP software firewall running that the same time.
sometimes when i go through the drive through, I pretend to have a thick accent.
and then when i pull up to pay, i sound normal. it always confuses the hell out of
the drive through cashier.
Is it particularly good? Not unless you live in India or are investing in a company doing the outsourcing. But the question invites asking what alternatives are there and are they superior?
Placing restrictions on outsourcing invites other nations to do the same - nations that send far more jobs into the US then we send out. Another option would be to create incentives to keep jobs in the U.S. - maybe a tax break for job training or for keeping a certain portion of a company's workforce within the U.S. if analysis determines such measures would bring greater benefit to the nation than their costs.
Placing restrictions on outsourcing invites other nations to do the same - nations that send far more jobs into the US then we send out. Another option would be to create incentives to keep jobs in the U.S. - maybe a tax break for job training or for keeping a certain portion of a company's workforce within the U.S. if analysis determines such measures would bring greater benefit to the nation than their costs.
My friend used to do that, "Two jumbo jack, no 'oion', 'meyo' and two large cokes, hold the 'ass'"
I don't have a problem(yet) with the services as english are sufficent. They're often more technically fluent than the call centers in NA. But with a Global Economy, jobs and skills are just like capital(money), which can move fluidly and are decentralized. As a non-expert though, I have to say this tends to benefit more, the poorer nations(as it probably should!). They see a dramatic increase in standard of living as a result of DFI(direct foreign invest.). For richer nations, the benefits are probably only longterm and even then its only through added stability and liberalization of the world economy as a whole. The debate are mainly political, not economical, as there, the "cost-benefit" is a clean win win... However, human beings are not just graphs and pie charts...and there the real debate begins...
For the most part it is the lower level jobs that are outsourced, And the last figures that I saw showed that many more jobs are coming in then being out sourced.
AgaBoogaBoo
Lifer
- Feb 16, 2003
- 26,108
- 5
- 81
Originally posted by: atom
WTH, IT isn't important to this country?
Umm, the REAL IT people can't be outsourced. For one thing they're the ones that maintain the information flow that makes outsourcing possible. Call center workers are NOT IT, they are the equivalent of telemarketers...sit on phone, answer calls, read script...
YAy for the holdouts. InsightBB is still North American, 24/7 support. Dont know how many times I have customers call in who have been working with Netgear or Dell for 5 or more hours and have a simple problem
I say keep the jobs in the country instead of outsourcing abroad. Unemployment in this country is still high, so why send jobs away?? Just so corporations can save money? Im sorry, but thats not a good reason to me. They should be giving back, promoting job growth here in the USA, not sending them abroad. Just my humble opinion.
Originally posted by: Savij
Originally posted by: atom
WTH, IT isn't important to this country?
Umm, the REAL IT people can't be outsourced. For one thing they're the ones that maintain the information flow that makes outsourcing possible. Call center workers are NOT IT, they are the equivalent of telemarketers...sit on phone, answer calls, read script...
Hate to break it to you dude, but "real" IT jobs can be outsourced. In fact some already are.
AgaBoogaBoo
Lifer
- Feb 16, 2003
- 26,108
- 5
- 81
But those on the bottom may not be working as hard as those in other countries for the same or lower pay
Originally posted by: atom
WTH, IT isn't important to this country?
No, it isn't. I'm mainly talking about these call center jobs, lower programming, etc. They are not essential to this country.
Originally posted by: atom
Originally posted by: Savij
Originally posted by: atom
WTH, IT isn't important to this country?
Umm, the REAL IT people can't be outsourced. For one thing they're the ones that maintain the information flow that makes outsourcing possible. Call center workers are NOT IT, they are the equivalent of telemarketers...sit on phone, answer calls, read script...
Hate to break it to you dude, but "real" IT jobs can be outsourced. In fact some already are.
So what exactly do you consider "real" IT?
Guys, it sucks to lose a job to outsourcing. I lost mine to it. probably to my cousin or distant relative.
FFMCobalt lost his job twice.
and there are others in here that have.
but do our personal experiences discredit the bigger picture?
I do think that outsourcing too much will make our economy weaker, rather than stronger.
but, the tax benefits to not outsource would have to be really high, and unrealistic, and would
outweight the benefits to keep those jobs in the U.S.
FFMCobalt lost his job twice.
and there are others in here that have.
but do our personal experiences discredit the bigger picture?
I do think that outsourcing too much will make our economy weaker, rather than stronger.
but, the tax benefits to not outsource would have to be really high, and unrealistic, and would
outweight the benefits to keep those jobs in the U.S.
Originally posted by: Savij
Originally posted by: atom
Originally posted by: Savij
Originally posted by: atom
WTH, IT isn't important to this country?
Umm, the REAL IT people can't be outsourced. For one thing they're the ones that maintain the information flow that makes outsourcing possible. Call center workers are NOT IT, they are the equivalent of telemarketers...sit on phone, answer calls, read script...
Hate to break it to you dude, but "real" IT jobs can be outsourced. In fact some already are.
So what exactly do you consider "real" IT?
INFOSYS AND WIPRO are two of the worlds largest software development firms. many U.S. companies are outsourcing
to them instead of doing it in house in the U.S. they're eveny listed on NASDAQ INFY and WIT respectively.
Well, I consider tech support a part of IT even thought you don't. IT is such a broad term anyways, from tech support to system administrators to developers creating the enterprise level software to manage all that data and every job in between, to me it's all part of the IT field.
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