Actually, I can't say enough good things about Outpost. Their products are good, their shipping is reasonable, and their customer service is great. I bought two OEM/Generic 512MB ECC/Reg DDR dimms from them a month ago. They were actually in their computer (internally, that the customer could not see) as 256MB dimms. So, not surprisingly, they sent me two, 256MB dimms, rather than the 512MB dimms that I ordered. Interestingly, the memory they sent me, while not what I ordered, was very good quality. The two 256MB ECC/REG GENERIC dimms were actually rebadged Micron originals, complete with the micron manufacturer sticker on them, next to the generic company's label. I would have been very happy had they been 512s, but they were not, so I had to call. Now the price I paid, while high for 256MB dimms, was quite a deal for 512MB dimms, and they were described as being 512MB dimms (hence the reason that I ordered them).
I called and explained the situation, and everyone I spoke with, while empowered to varying degrees (from no power to help, all the way up to could do whatever was necessary to make it right), was very nice and friendly, and treated me with respect. The first salesperson I talked to didn't know anything about memory, and hence didn't know what I was talking about when I was saying 64Xxx as opposed to 32Xxx, etc. The nice thing about that is instead of ACTING like she knew what she was talking about or trying to make *ME* believe that *I* didn't know what I was talking about, she actually admitted that she had no knowledge about memory, and transferred me to someone who did. Now THAT was classy. I would hire her for that. People should admit when they can't help, rather than bull$hit the customer like most stores. That really impressed me. No sarcasm here. She really did handle that right.
The outpost people and I finally both came to the conclusion that the product had been misidentified on the website, and that it was their mistake, but that there was no way I could have known that I was not ordering 512MB dimms, since that is exactly what the description that I ordered from indicated. It did take several calls, and talking to a couple of supervisors (first supervisor would not help), but once it was all resolved, I ended up getting what I paid for (two, 512MB PC2100 ECC/REG, DDR dimms). The supervisor that helped me out didn't tell me he was going to do this, but he even upgraded me to Corsair (from "OEM Generic") at no extra charge. Now THAT is what I call customer service!
Now all of ths might sound like a pain just to buy a couple of sticks of memory, but people are only human, and mistakes do happen. The thing that distinguishes a good retailer (they all make mistakes - bad ones sometimes) is how they handle them. It sounds like spanky's problem must have been handled through the bad supervisor, not the really nice one, who worked with me and helped me out. Hey, I just had a thought. Maybe the supervisor that helped me out was an original Cyberian Outpost employee, and the one that said no to me (and didn't help spanky) was a transfer over from Fry's?

Anyway, when all was done, I got two sticks of Corsair 512MB PC2100 ECC/REG DDR for about $175 shipped, and this was recently!
Nack