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Outlook IMAP question

tinpanalley

tinpanalley

Golden Member
I have an IMAP account set up in Outlook 2013. "Send/Receive" doesn't seem to show me new emails. But when I click "Update Folder" there are new emails that get synced. Does anyone know why Send/Receive doesn't seem to update the inbox?
 
tinpanalley said:
I have an IMAP account set up in Outlook 2013. "Send/Receive" doesn't seem to show me new emails. But when I click "Update Folder" there are new emails that get synced. Does anyone know why Send/Receive doesn't seem to update the inbox?
Click to expand...
The bolded are your problem, in a nutshell. I moved to Thunderbird at work, though I still have to install and support Outlook 2013. You can probably recreate your profile and fix it...until something else breaks.
 
Cerb said:
The bolded are your problem, in a nutshell. I moved to Thunderbird at work, though I still have to install and support Outlook 2013. You can probably recreate your profile and fix it...until something else breaks.
Click to expand...
Wow, ok. Outlook is that bad with IMAP?? Seems weird that this would be such an issue for so long and not have a fix. I've used Thunderbird for years but I much prefer the Word-like email composing options and the integration with the MS world, especially having Windows Phone.
 
I haven't ever seen any problems like this with many hundreds of clients using IMAP with a wide variety of email providers in older versions of Outlook, but apparently it's a new issue (feature) in Outlook 2013. To fix it follow these steps:

* Click the "SEND / RECEIVE" tab.
* Click "Send/Receive Groups ▾."
* Click "Define Send/Receive Groups." It should be the second option from the bottom.
* Click "New..."
* Name it whatever you like. I named mine "IMAP."
* Click OK.
* Choose the IMAP account on the left.
* Check the "Include the selected account in this group" box.
* Make sure "Send mail items," "Get folder unread count for subscribed folders," and "Receive mail items" are checked and "Download complete items including attachments for subscribed folders" is selected.
* Repeat steps 7-9 for each IMAP account if you have more than one.
* Click "OK."
* Select the new Group Name and make sure "Include this group in send/receive (F9)." "Schedule an automatic/send receive every 30 minutes." (Choose the time you want for this group. Default is 30, but you can set it to whatever you want or put the same as your "All Accounts group") and under "When Outlook is Offline," "Include this group in send/receive (F9.)" are all checked.
* Select "All Accounts."
* Click "Edit..."
* Choose every IMAP account in the left and uncheck "Include the selected account in this group" box.
* Click "OK."
* Finally, click "Close" and you should find that your IMAP accounts are automatically sending and receiving again.
 
You'll set the synchronization schedule in the 12th step of those instructions (starts with "Select the new Group Name". If you don't set a time, you won't get new messages until you manually update with the Send/Receive button.
 
Fardringle said:
You'll set the synchronization schedule in the 12th step of those instructions (starts with "Select the new Group Name". If you don't set a time, you won't get new messages until you manually update with the Send/Receive button.
Click to expand...
Ok, cool. But it's still not working. I just opened Outlook after not using it for email in a day. I clicked Send/Receive, nothing. I clicked Update Folder and new emails got synced to my inbox.
 
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