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Outlook Express 6 E-mail problem

X

xQuiKsiLveR

Senior member
I have Road Runner, and I use their e-mail service with Outlook Express 6. I am running XP home. My Mom's e-mail doesn't seem to be working, although everyone else's does, so its not the mail server's problem. Whenever my Mom tries to get her e-mail, it says receiving 1 of 9, 2 of 9, 3 of 9, and then it gives her this error message:

Your server has unexpectedly terminated the connection.

Then it gives a list of possible reasons for this, such as server problems or network problems, and also an error number, which is 0x800CCC0F. It can't be a server problem because the rest of the family's e-mail accounts work fine. I have tried deleting and re-creating her account in Outlook and Outlook Express, but it still doesn't work.

Does anyone have any suggestions or fixes for the problem? Thanks a lot.
 
I recently had a similar problem with my wife's account. The problem was related to NAV. I went into NAV under Options and Email Protection and unchecked it. Opened up OE and closed it. Rechecked Email Protection and when I restarted OE her mail worked. Don't know if you're running NAV or not. It's a little different with NAV 2002 but you should be able to figure it out.

Also look closely at her POP3, SMTP, and account name and such. An errant space will screw things up. How these things get changed is one of those eternal mysteries. It does seem strange that it starts to download her email and then craps out.

This is all the advice I have.

I just read this post and if you are, in fact, using NAV2002, it will not change your mail settings. I understand that NAV 2001 and earlier do not run on XP. I've got an XP box sitting right here beside me with NAV 2002 and the mail settings have not changed.

Of course if you're not running NAV most of this advice is useless. 😱
 
Yeah, I do have NAV 2002. I disabled e-mail scanning on both incoming and outgoing for the time being, and now it receives messages up to 3 of 9, and then it sits there for a minute, then pops up with a message saying:

Your POP server has not responded for 60 seconds, would you like to wait another 60 seconds for it to respond?

So I pressed yes, only for the message to come up again after another 60 seconds. This is so weird because it CAN'T be the server's problem because everyone's else's mail is fine!

Any other suggestions? Thanks!
 
It looks like its actually receiving them, but then when I try to delete them they won't delete because they just come back again....like there is no connection to the server so it can't delete them.
 
Other than resetting the configuration settings this is beyond my knowledge. I was just poking around the Microsoft Knowledge Base and they have a section devoted to troubleshooting problems with OE. Of course I didn't know the correct answers to all the questions so I didn't get very far. There was a step that involved setting up a new user account which would entail fresh settings for her POP3, etc. I still feel that jotting these down, wiping them out and retyping them may take care of it. It's worked for me before.

Until someone else jumps in with more advice, that's all I've got. Sorry.
 
I use to get really bum mail that messed with NAV and the only way to get past that piece of mail was to read it online and delete it.

I used this place................mailstart
 
Sounds like there might be one bbbbiiiiigggggg attachment. I've received those before that have timed out the server.

You'll need to go on through a web-based application then deal with the email. MailStart is ok, but they've started limiting how much you can use their service without paying. I don't remember that they'll actually let you delete the offending email. Check with RoadRunner, they probably have an http address for getting their mail online.

edit: p.s. and watch that attachment. Unless she's expecting it and it's from someone she knows.... I've seen these have viruses...
 
Thanks guys. Before I looked at this forum again I called RR tech support and the tech went to a web-based site (mail2web.com I believe) and found that the problem was a HUGE attachment. He deleted it and now it works great! Thanks a lot!
 
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