Question Outlook email account issue (formerly MSN)

[Budmantom]

I understand this isn't a Windows issue but I did see a better place to post this.

Three days ago I received a message that I've used too much storage in my email account I used 38GB and I only had 15GB of storage. I've deleted 20GB/50k emails, yesterday I ran into a little problem it won't let me empty the deleted folder it says "Try deleting your recoverable items folder. If that doesn't work contact your IT administrator" (unfortunately I'm the IT administrator) I emptied that folder yesterday now I'm stuck.

Any suggestions?

 

[deustroop]

You say
the app won't let me empty the deleted folder
and then you say
I emptied that folder yesterday now I'm stuck.

So problem solved ?

 

[Chiefcrowe]

I'm a bit unclear. Are you using a mail client to empty the deleted items?

I've run into similar issues in the past with Outlook 2016 so I went into Outlook Web Access online on the web and was able to empty the folder from there.

 

[Budmantom]

You say
the app won't let me empty the deleted folder
and then you say
I emptied that folder yesterday now I'm stuck.

So problem solved ?

I was able to empty the delete & recoverable folders yesterday today the recoverable folder is empty but I'm not able to empty the delete folder.

 

[Budmantom]

I'm a bit unclear. Are you using a mail client to empty the deleted items?

I've run into similar issues in the past with Outlook 2016 so I went into Outlook Web Access online on the web and was able to empty the folder from there.

I'm doing everything via web access online.

 

[Chiefcrowe]

odd. seems like a bug and you'll probably have to contact support.

 

[Budmantom]

odd. seems like a bug and you'll probably have to contact support.

Yeah I'm having a tough time finding a number or an email address for any type of support.

 

[deustroop]

Yeah I'm having a tough time finding a number or an email address for any type of support.

Here is a thread you may not have seen that apparently corrects the problem based on retention policies and amending mailbox functioning.

Can't empty deleted items folder - Outlook 2016 / Exchange Online Plan 1 | Microsoft Community Hub

Hi Have a problems with Office 365 / Outlook 2016 / Exchange Online Plan 1 I have a service mailbox which has 60000 emails in deleted items folder...

techcommunity.microsoft.com

I use 1 800 642 7676 for MS 1st level support.

 

[Budmantom]

Here is a thread you may not have seen that apparently corrects the problem based on retention policies and amending mailbox functioning.

Can't empty deleted items folder - Outlook 2016 / Exchange Online Plan 1 | Microsoft Community Hub

Hi Have a problems with Office 365 / Outlook 2016 / Exchange Online Plan 1 I have a service mailbox which has 60000 emails in deleted items folder...

techcommunity.microsoft.com

I use 1 800 642 7676 for MS 1st level support.

Thanks for your help.

This morning I figured out a work around, I was able to move items out of the deleted folder to another folder and from that folder I was able to permanently delete them.

 

[Budmantom]

Here is a thread you may not have seen that apparently corrects the problem based on retention policies and amending mailbox functioning.

Can't empty deleted items folder - Outlook 2016 / Exchange Online Plan 1 | Microsoft Community Hub

Hi Have a problems with Office 365 / Outlook 2016 / Exchange Online Plan 1 I have a service mailbox which has 60000 emails in deleted items folder...

techcommunity.microsoft.com

I use 1 800 642 7676 for MS 1st level support.

Most of what's said in that thread is a little over my head but it sounds like there is a 14 day retention rule so my issues may get resolved in 14 days or less?