- Jun 2, 2009
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Got a friend trying to use Outlook 2016 with an outlook.com account and a gmail account. Outlook.com account seems to work fine but Outlook crashes during sync after I add the Gmail account. I get a generic "Microsoft Outlook has stopped working" message... it 'looks for a solution to the problem' for about 10 seconds then crashes to desktop.
I tried deleting her pst/ost files and redownloading, then creating a new profile from scratch... same issue. The computer is a 1-2yr old laptop running Win10, seems pretty close to factory settings. She doesn't do much but light office work. Crashes using outlook.exe /safe too.
Any ideas?
I tried deleting her pst/ost files and redownloading, then creating a new profile from scratch... same issue. The computer is a 1-2yr old laptop running Win10, seems pretty close to factory settings. She doesn't do much but light office work. Crashes using outlook.exe /safe too.
Any ideas?