Outlook 2003

[Imager]

Looking for all and any support/knowledge base/forum websites that would be excellent learning tools for Outlook 2003 client and exchange end.
I've been told that I am now to be the "outlook expert" knowing it from top to bottom, and supporting it on roughly 15K users. Yet the company has ZERO money to send me to any Microsoft training.
The 2 main issues at first are...max emails in your inbox and cache vs non cache.

 

[her209]

Start here link

 

[her209]

Originally posted by: Imager
The 2 main issues at first are...max emails in your inbox and cache vs non cache.

I don't believe there is limitation on the number of e-mails you can have, but don't quote me on that. There is a limit on how big the Outlook PST file can be before it complains.

As for cache vs. non-cache, cache just means it make a copy of your e-mails from the Exchange server on your local computer (under your profile folder) in a OST file.

 

[Imager]

Originally posted by: her209

Originally posted by: Imager
The 2 main issues at first are...max emails in your inbox and cache vs non cache.

I don't believe there is limitation on the number of e-mails you can have, but don't quote me on that. There is a limit on how big the Outlook PST file can be before it complains.

As for cache vs. non-cache, cache just means it make a copy of your e-mails from the Exchange server on your local computer (under your profile folder) in a OST file.

no limitation your right, but I believe the standard should be no more then a max of 5000, but I'm not 100% sure on that.
The cache vs non cache, I know what it means and does. But the "higher ups" want a written report on pros/cons between it. How it will effect the usage, OWA, etc, etc. I know a lot of basic stuff, but they want me to become the "expert" of Outlook 2003...This should be a fun and challenging task.
BTW - thanks for the link but I need free online links.
If anyone else has more, please let me know...

 

[her209]

Originally posted by: Imager
BTW - thanks for the link but I need free online links.
If anyone else has more, please let me know...

There are other vendors on that page selling the book for $3 + $4 shipping. Your company can't spend $7?

 

[her209]

Originally posted by: Imager
The cache vs non cache, I know what it means and does. But the "higher ups" want a written report on pros/cons between it. How it will effect the usage, OWA, etc, etc.

Using Outlook in cache mode does not in anyway affect OWA. OWA is completely separate. From experience, one thing you gotta look out for is that when Outlook is put into Offline mode, it doesn't automatically change back to Connected if you exit and re-enter Outlook so users will be wondering why they aren't receiving any e-mails.

 

[Imager]

Originally posted by: her209

Originally posted by: Imager
BTW - thanks for the link but I need free online links.
If anyone else has more, please let me know...

There are other vendors on that page selling the book for $3 + $4 shipping. Your company can't spend $7?

Unfortunately nope, they won't spend a dime!

 

[her209]

Originally posted by: Imager

Originally posted by: her209

Originally posted by: Imager
BTW - thanks for the link but I need free online links.
If anyone else has more, please let me know...

There are other vendors on that page selling the book for $3 + $4 shipping. Your company can't spend $7?

Unfortunately nope, they won't spend a dime!

That's sad considering they're paying more than that per hour to you to look for said "free" links.

 

[RebateMonger]

Originally posted by: Imager
Unfortunately nope, they won't spend a dime!

Find a new job. The only way that makes sense is if you are being given "busy work" and they don't really expect results, or if you work for free.

If they have their own Exchange servers, then they have IT folks who manage those who should be able to answer your questions. If they use hosted Exchange servers, then they are paying tens of thousands of dollars a month for those services and there should be support folks at the host who can help.

 

[Imager]

well I work for a state agency. the folks that run the exchange servers used up all grant money for training. They know the exchange install/back end stuff. But the director wants me to learn/know become the "be all/expert" of outlook 2003 itself. Mainly the client/support end. Just yesterday I needed to show the exchange guy how to remove dbl spacing in an email...some very basic that he didn't even know, and couldn't even use the "help" function for.

As for looking for another job...things here are very few and far between currently. I have almost 10yrs vested, which then I will be fully vested in my pension. I've decided then to look and see what else is out there. Currently the market is so bad, and yes it seems I almost work for free! LOL...the job security is what's holding me here to support a family and pay a mortgage!

 

[drum]

Give this a try. Text
some good bits in there. You'll probably need a book though for the most help

 

[bruceb]

I would tell them in no uncertain terms, that they need to get you the training or training materials, if they want you to take on all this added work. And unless your job description explicitly calls for you to be an IT Jack of All Trades, then see about getting a Pay Raise. Running a help desk can be very tiring and stressful.

 

[Imager]

Originally posted by: drum
Give this a try. Text
some good bits in there. You'll probably need a book though for the most help

thanks!

Originally posted by: bruceb
I would tell them in no uncertain terms, that they need to get you the training or training materials, if they want you to take on all this added work. And unless your job description explicitly calls for you to be an IT Jack of All Trades, then see about getting a Pay Raise. Running a help desk can be very tiring and stressful.

yeah well it's pretty much a dead issue with raises here, the economy sucks, and the state is in such a deficient that I won't be getting any more money for a long time. LOL!
I'm basically taking on the added the job duties to learn more and more things, then take my knowledge else where for more money!