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OT kinda: I hate WD...

A

AkumaX

Lifer
Over the past few years, almost every single WD hdd that I have ever owned, or was passed on to by family or friends, has died. I have probably RMA'ed about 12 to 15 hard drives to them. However, the only thing that I like about them is their website's Advanced RMA Service.

Standard RMA: you send in your dead hard drive, they send you back one
Advanced RMA: they send you a new hard drive, you send in your dead one.

The good thing about this is they give you a box with a label to send back your hard drive (so you don't have to worry about standard packing procedures). Also, the turn around time for the whole process is usually less than a week.

Example: I request RMA on 7/28, my new hdd arrives 7/30, I send my dead one back on 8/1, fin.
The last two hard drives I sent back this month were even manufactured that day. The one used in the example had a date of 7/29!



CLIFF NOTES: WD Hard drives SUCK but they have good RMA service

edit: Topic summary disappeared for some reason
 
I with samsung had advanced RMA. I just RMAd my OEM drive. Running on a spare 10gig till the new one arrives, wednesday at the earliest.
 
oh wow, you dont' know how convienant this post is for me. My WD made some weird noises a couple of weeks ago and I've gotten some random freezes since then. I just did a clean format and install yesterday because I wanted to try one more thing before going through the RMA process. I didn't know they had this service... thanks a lot
 
Originally posted by: PoPPeR
oh wow, you dont' know how convienant this post is for me. My WD made some weird noises a couple of weeks ago and I've gotten some random freezes since then. I just did a clean format and install yesterday because I wanted to try one more thing before going through the RMA process. I didn't know they had this service... thanks a lot
Click to expand...

sweet! glad i could help someone 🙂 anyways, for Advanced RMA, you need to supply a credit card number (this is so you dont run off w/ the extra drive they sent you).

they'll put a hold on your cc (market price of the hdd they send you), and if you return your dead hdd within 30 days, they'll release the hold and that's it
 
Yeah, I had to do that with one of my WD drives a couple of years ago. Worked well and I had no problems with it. HP also has the same service with their laptops. The hard drive in my laptop died a few weeks ago and they advance RMAed me a new one; it was here in two days.
 
now if you didnt have to problems you wouldnt have to use their excellent rma would you?

moral of short lecture, dont but western digital, unless you wanna have fun with rmas
 
Originally posted by: compfreak999
now if you didnt have to problems you wouldnt have to use their excellent rma would you?

moral of short lecture, dont but western digital, unless you wanna have fun with rmas
Click to expand...

WTF:

1) Now, if you didn't want to have problems you wouldn't have to use their excellent RMA service would you?
2) Now, if you didn't have problems you wouldn't have to use their excellent RMA service would you?
3) Now, if you didn't have two problems you wouldn't have to use their excellent RMA service would you?
4) Now, if you didn't buy WD, you wouldn't have to use their excellent RMA service would you?

and finally

1) Moral of this short lecture: don't buy Western Digital, unless you wanna have fun with RMA's
 
Originally posted by: dartworth
AT now has a general hardware forum....
Click to expand...

Ya know, I'd much much rather keep the WD/ATI/nVidia sucks threads in OT rather than clutter the actual useful forums up with this sh!t. I hate going into GH and seeing "Well fvck nVidia, they're the Walmart of Video Cards". GH should be for actual hardware issues.
 
i love my WD1200JB. and yes the advance replacement was painless. had bad sectors on the old one and by doing that i can ghost the old drive.
 
don't know about failure issues, but every single wd drive i ever bought has this annoying high pitched whine ... really obnoxious. i'm strictly seagate and maxtor now and love it - can't even tell the drive is there!
 
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