OT - FedEx delivery a damaged PC ( I have insurance) and now they denied my claim

[Eltano1]

Is incredible, I built a top of the line PC, AMD XP 1900+, Vulcano 1139 HS/fan , 512 DDR RAM memory, SB Audigy, GForge 4 64 RAM Video card, 80 Gigs WD HDD, CDRW DVD drive, Nic Card and modem, Antec case with 2 case fans, you name it. Then sent it to California, with reinforced case and extra padding and insulation, plus "fragile "all over the case, I insured the PC for $2,000.00 and when the PC ariived to destination, the client opened the case and upon removing the PC from the package he heard that somthing was loose inside, so before connecting everything he opened the case, and guess what, the HS/fan was loose, it broke the plastic holder from the cpu and damage the transistor from mobo, the fan connectors, the memory chip, the video card, and since it doesn't boot, I don't know what else is broken.
After filling up a claim form from FedEx Ground, faxing twice and sending a hard copy via snail mail, and even thought I have a paper from FedEx that inspected the package and said is damage, they denied the claim saying that they did'n't found anything wrong with the package and the PC. I''m sorry if I'm making gramatical mistakes but I'm so piss that I'm not paying attention how I'm writing.
Now I have to look for a lawyer and get independent estimate to show how much will cost to fixed the PC, and the worst thing is that the client pay in full for the PC, and I have to give him a replacement until I solve this problem.

Any ideas or suggestions will really help me alot.

Thanks

Eltano

 

[RigorousT]

That's an awful experience. How long ago did you send out the package? I can't believe they would deny your claim with the proof you have. Personally I would keep calling FedEx and keep asking for a supervisor until they made things right. Threaten to file a claim with the BBB and their state's Attorney General, until they leave you no choice but to sue (which I imagine you have already reached). My worst bind with a company led me to send certified mail to the head of sales to resolve a misrepresented product. Took me almost three months from the start, but I got what I wanted.

I've never been in your position, but I feel deeply angered to hear them renegging on their insurance agreement. Hopefully some others here can give you better first-hand advice. Best of luck and keep putting on pressure.

--RT

 

[networkman]

*** Very important to remember: I'm playing Devil's Advocate ***

...with reinforced case and extra padding and insulation, plus "fragile "all over the case, I insured the PC for $2,000.00 and when the PC ariived to destination, the client opened the case and upon removing the PC from the package he heard that somthing was loose inside,

How can the damage to the unit be our[FedEx] fault? The box arrived at the destination as specified, the box didn't appear to be damaged in any way, the recipient accepted delivery and, aside from loose components inside, the case itself was in good condition showing no damage or wear as would be expected if the box were dropped. Obviously, either the shipping party failed to secure the components inside properly, or the unit was damaged after delivery. In any event, the fault does not lie with us. Claim denied.

---

Unfortunatly, I've been through a similar situation with a claim to UPS. In my case, I'd shipped a 7-bay CD Tower to a buyer through an eBay auction. Almost the same situation as yours - I took extra precautions having the box packaged by a Postal Annex shipping clerk and insured properly. When it arrived, the box didn't appear to be damaged much except on one bottom corner. Fortunately for me, the buyer noticed the damage to the box and pointed it out to the UPS guy before opening it, while the truck was still there at his house; since UPS had a record of this, they couldn't say that the damage was done after delivery, and they honored my claim. It did take a couple weeks to get all the paperwork sorted and re-imbursement resolved.

I'm truly am hoping the best for you. I know you to be an honest upstanding trader and I wouldn't hesitate to buy from you.

 

[ishmael2k]

I have to agree with Rich's assessment, if there was little to no damage to the package then FedEx is not going to pay for damage done by parts coming off inside the box.

This is why I never ship a system with the cpu/hs installed. It also helps to use zip strips (If possible) to secure the drives etc. I am not criticizing, just stating what I do.



I am a little confused though..

You state:

<< and even thought I have a paper from FedEx that inspected the package and said is damage >>



Then in the same sentence:

<< they denied the claim saying that they did'n't found anything wrong with the package and the PC. >>



If the package was inspected and did show damage then how can they deny the claim stating the opposite??

I wish you the best of luck, I'd demand to talk to a senior manager, be polite and see what can be resolved. Also keep good records of all the phone calls, get names, times etc.

Rob

 

[LANMAN]

Oh no!! DNET just shipped the Master Server FEDEx:

dbaker
:: 12-Apr-2002 00:12 GMT (Friday) ::
Greetings, folks.
The master server will be offline for much of tonight and tomorrow morning while it is couriered by FedEx Express to one of our new colo facilities.

Let's hope nothing happens to that box!

--LANMAN

 

[ViRGE]

Well, I actually have a similar story too. I had a new "barebones" computer shipped from Multiwave via FedEx. When it arrived, it didn't work. I managed to strip it down to the bare mobo and CPU(great learning experience, just wish I didn't have to do it on my new computer), and I found the problem, the CPU was cracked. It looks like the HSF did some jiggling durring shipping(mabey a hard shaking or something), and it cracked the core in the process. So now I have a CPU and HSF going back to Multiwave, in hopes that they'll believe me that I didn't crack the core myself.

 

[Eltano1]

After swapping the mobo for another one (brand new), I have no video, so I swapped the video card but still no go, so I replace the HDD and I removed the cpu to clean the mess, and when I put everything back, it works for few seconds and the stop for good, so I'm pretty sure ( as I was before that they craked the core of the cpu as well).

It will be a long battle, and I have to find a lawyer that it will be willing to take a case like this (because of the amount that involves)

Eltano

 

[panhead49]

all i can say is good luck................


doesent leave you with a good inpression of fed-ex and there so called "insurance"....