Ordered DSL 3 months order and still waiting...

[Turbo55]

I ordered DSL from Earthlink back in August, but I'm still waiting for the service. Covad, which helps Earthlink install DSL, said that I'm waiting for a pair assignment (something like that) from the central office. Hmmm... any comments?

 

[Doggiedog]

That means Verizon or whoever your local phone company is hosing them trying to prevent your DSL provider from breaking up their monopoly.

 

[gregshin]

Is your local teleco Pac bell? if so...good luck! pac bell and SBS are the worst DSL providers!

 

[ArkAoss]

sux 2 b you , i called cable company and if i had been calling from home they would have had some one their that day, as it was once they came i had about 20 of them their they reran all the cable runs in the house for my pops, cause reception was bad (cause my bro had done half the runs) and when we got digital phone, they rewired the house's telphone for nuthin, and again had 20 of their guys here. i hope at&t gets into elecrical, thier guys are sooo bored when one gets a call he contacts all his buddies and you can have em repaint your house their soo bored

 

[pm]

I ordered IDSL from PheonixDSL through Northpoint. It took four months and finally AT&T announced cable modems in my neighborhood, so I gave up with DSL, cancelled the order, and ordered a cable modem. The cable modem was installed less than a week after I ordered it. Two weeks later they called to schedule my DSL home installation. Total time elapsed was almost 4 months.

 

[Cosmic_Horror]

I have just ordered and booked a time to get adsl installed on the 24th of november so finegrs crossed.

 

[squirrel dog]

more than likely,your rt is not dslamed. the vendor you ordered from,3rd party?Your rboc will have to be provisioned.Thats 1m+$ per co,central office.When its provisioned,then the rt,or remote terminal will be dslamed,or setup by fiber to run adsl.Then the rboc,or regional bell operating company,will release your service request to the 3rd party.I think perhaps the vendor there jumped the gun in taking your request,or the rboc has fallen behind in its capital outlay for 2000.

 

[Doggiedog]

I have had Verizon DSL through Northpoint for the last 12 months and ordered DSL from Phoenix 4 months ago.

Just two weeks ago they told me they were cancelling my order saying that I cannot get DSL from NP in my building. WTF? I already get it, it was just a BS excuse. I'd stay away from Phoenix if I were you. Just read all the negative things posted up on DSLreports on Phoenix.

 

[gregshin]

Amen pm...i orderd DSL thru Earthlink and Pacbell...they told me they would call me back in 1 month to verify my order. I waited...no call...so i called Earthlink...they said "uh...we can't find your order?" the customer service rep said let me check pac bell's database...they couldnt find nothing. then they asked me if i would like to place an order...i was like WTF? but i wanted broadband so i said ok...they told me the same line 1 month...

Later on the week i found out my local cable company had cable modem service...i talked to to rep and he said we can you up and running TOMMOROW...i was like YEAH RIGHT...uh huh. Next thing ya know...the cable guy comes and hooks me up the next day. now i'm on broadband baby!! =) i canceled my DSL order...funny thing is that i recieved my self install DSL kit in the mail...go figure

 

[dc]

ordered pacbell dsl back in march/may, waited only 2 weeks.

 

[Stephen24]

I got my DSL package from Sympatico (Bell) in 2 days and got it activated on the 3rd.

 

[Taz4158]

We're pretty lucky here in Canada. I waited a week to get "switched" on at the CO. 1 meg for $39 Canadian.

 

[LXi]

<<pac bell and SBS are the worst DSL providers!>>

Hm... care to elaborate?

 

[Doggiedog]

No Verizon is the worst but you guys will kill me if I write a rant on this page.

Trust me on that one.

 

[Passions]

covad came out yesterday and found that pac bell didnt upgrade our phone lines, another 1 months wait. YAYYYY!!!

 

[Garyrom]

Check out Telocity.com , I ordered on the 3rd of nov. and they said 4 weeks. They have a schedule on their site that tracks where you are in the process. So far, everything in as they said. BTW, external DSL modem.

 

[ghetto buck]

This is weird, that's exactly what happened to me. Ordered in late august was through Mindspring/Earthlink/Covad was told last month they didn't have any available pairs then 2 days ago got an email that my order was canceled.

 

[chiwawa626]

im very satisfiyed with my Pacbell DSL, i get 1.5mbits (t1 speed), its great, so far i had it for 6-7months, and only 2 outages, about 30min each. My friend has earthlink dsl, he lives a mile away from me and he gets about 640k dsl, and he ahs frequent outages like once a week.....i am very happy with my pacbell..and they came on time to install it too!

 

[Doggiedog]

Don't trust that schedule indicator for Telocity. I signed up Telocity before Phoenix and they said 4 weeks. I waited 2 months and then switched to Phoenix which was 4 months. That indicator could get stuck on one schedule for a long time.

 

[Possum]

Ugh, my brother's DSL line was supposed to be activated last night (after signing up with Verizon for installation over a month ago), and somehow it &quot;didn't work.&quot; Now they had to make a trouble ticket for him and he has to wait for someone to look at the line. That's horrible. The DSL company takes a whole month before they install/activate a DSL line, and when the scheduled date comes, they can't deliver. I think some union workers get way too much leniency. They strike for money, but when they're actually on the job, they're incompetent.

 

[Ben]

I also ordered Earthlink DSL two months ago. They said it would take 4 to 6 weeks. After 8 weeks I e-mailed them. I waited a week for a response, then I called up Verizon.

I got exactly the same package for the same price and they've already been more cooperative than Earthlink ever was.

Granted, I'm not hooked up yet. But so far it seems better.

The person at Verizon told me that since Earthlink is not a phone company they buy/lease lines from phone companies for DSL. Well, they only lease so many lines at a time and they usually wait until they have a bunch of customers waiting so they can buy more lines at once and get a better price.

She said they also have a habit of offering service to customers before they know if they can actually provide service. She said the Central Office only has X number of lines, and if they are all used you have to wait for the phone company to add more or for someone to discontinue service. All the while Earthlink doesn't fill you in about what's going on because they don't want you to go somewhere else.

That's what I heard. Take it for what it is.

 

[Doggiedog]

Ben, I think what you said was true in some parts but I think a large part of the delay is attributable solely to your local phone company. It is not in their best interests to provide DSL companies with phone lines though they are required by law to provide them with at cost access. So what do they do? They miss appointments, come by and bitch about lines not being able to support a certain level of service and leave or just plain lose orders. Sure some of it comes from incompetence on the part of the Union technicians but I think it is a system-wide agenda to delay the inevitability of the end of their monopoly. Look at what cheap Internet access is doing to long distance companies like ATT, MCI and Sprint now. That's what Hell Atlantic and co. are seeing happening to them next and they don't like it. So let's all try and get DSL or cable modem service from non-telco companies and stick it to them the way we've been hosed.

 

[Turbo55]

Freedsl.com actually send me an email saying that there's service availabe in my area now. Looking at how long it will take me to get service from Earthlink (3 months so far), they may not have any pairs for me and my order will get cancelled.

What I really want to know is the connection at Freedsl.com. How are the services and speed? Are they up 24/7 w/o problems, and do they have constant speed connections as stated on their charts? The free service plan is free but I will have to pay $199 for the modem. Since, my phone company is Bell Atlantic, it's not worth choosing the Premium plan which is limited to 640Kbps. I'm thinking of their DSL Power plan (384Kbps) plan which is $19.95 w/ $100 instant rebate off the modem.

If the connection and performance of FreeDSL service is really good, I might just cancel Earthlink and get that. *sigh* Just frustrated at my 56K home connection while everyone's like running at 1 Mb.

 

[ArkAoss]

i still say it sucks to be a dsl'er sorry you wont give up your whimpy 20 guage phone line, real women know a real man has cable

 

[Origen]

I live in Vienna, VA home of AOL and I got on waiting lists to get Cable or DSL to my home over 3 years ago and I'm still crawling along on a 26.4k modem connection (ISDN is to expensive to justify it in my area). Bleh bleh bleh. Thankfully SDSL is at least available at work.