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OpenVPN registry error on computer startup

G

genegold

Member
I use a VPN service, with OpenVPN installed, and for the past 10 days or so a registry error box has been showing on computer startup. See the screenshot below. Otherwise, the service is working fine. The VPN service's techs (Private Internet Access) suggested a few possible fixes - running as admin, reinstalling, checking exclusions on security software - but none have stopped it. Neither did a system restore at the time. I did a complete uninstall with Revo Pro (medium setting) and then reinstalled, a few reboots in there, but that didn't fix it either. So we all are at a loss. Any suggestions? Win 8.1 Pro x64. Thanks,

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When you install it do you have to option to install for all users or current user? If you have tried either option & this did not help, then I would suggest removing the application, creating a new user then installing it " fresh" while logged in as the new user.
 
No, there isn't that choice. Do you mean a new Windows user? Doing that doesn't come free!
 
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Sorry If I was not clear, I suggest going to control panel - user accounts - manage another account- create new account, then use it for testing
 
Been dealing with other matters and haven't gotten around to this yet. Before I do, there is another odd problem: jv16 Power Tools, which I use about once a month, has a key file, recognition.dll, which every reboot of Windows 8.1 deletes (after I've reinstalled or copied it back in). I've never heard of such a thing, and don't have any clue why, but I've definitely isolated it to the reboot process itself. Perhaps I should try the same thing with that program too?
 
Hi

You need to right-click open VPN GUI and run as administrator.

this will run with sufficient permissions to create the registry keys in question

C`
 
You probably missed in the original post I mention "running as admin." My VPN service is started manually, so I wouldn't see why changing admin rights would affect the registry at computer startup.
 
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Some programs don't run properly even when launched using an administrator account. They require specifically choosing to run as administrator by right-clicking as ConradGoodman suggested.
 
Fair enough. Manually running as admin, making a connection, disconnecting awhile later and then rebooting returns the same error box.
 
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