ONVIA's Not A Vendor Anymore -- So where to go for customer support?

[tristramshandy]

My Elsa Gladiac GF2 card is dead. I've been told by Elsa to verify warranty with reseller. Who would you go to for Onvia products bought just last year?

-- I'd say this is a hardware issue, inasmuch as there are loads of people who dealt with Onvia as a hardware supplier.

 

[ABErickson]

Standard retailer warranty is 30 days. Tell Elsa that the retailer said it was only 30 days and that they need to take care of you.

 

[SuperSix]

<< My Elsa Gladiac GF2 card is dead. I've been told by Elsa to verify warranty with reseller. Who would you go to for Onvia products bought just last year?

-- I'd say this is a hardware issue, inasmuch as there are loads of people who dealt with Onvia as a hardware supplier. >>



There's nothing to verify. They have a 7 year warrany (If retail) and Else should honor it.

 

[Kingofcomputer]

ELSA sucks.

Your case is strange, last year when I bought an Elsa gf2mx from onvia, it didn't work properly, always hangs suddenly in windows even not doing anything, could be conflict with my Epox mb, anyway I email Elsa tech support, they replied some BS - said I need a 300W PS because gf1 needs 300W PS to get enough amp at 3.3V, and gave me the url geforcefaq.com to study. I told them it's not that case, then they told me to do rma with them. However, I just did a DOA refund to Onvia since it's still within 30 days.

Onvia was so great - easy to abuse, no hassle DOA refund with shipping paid.
I also did a DOA refund on Tyan KT133 mb - that's also an immature problematic product like this Elsa gf2mx.