Onlinetires.com tried to screw me........didn't happenned.

[kaerflog]

So I was browsing onlinetires.com and they had the cheapest 215/45/17 federal ss-595 tires by far.
I also was browsing other size tires as my rears are bigger than the fronts.
So I ended up ordering 2 fronts for $151 shipped.
A week later they sent me 235/45/17 and charged $186.
OK, no problem pretty sure they will just sent me the right size and take these back.

I emailed them stating this:
"Wrong tires sent

COMMENTS: My order # 05102xxx6310 Clearly I ordered 215/45/17 for $151 shipped and my invoice say so. Why am I sent 235/45/17 and charged $182 ?? I can be reached at 321-xxx-xxxx"
They replied
"Here is a copy on your original order, below clearly read 235/45R17 SS 595
We check with FEDEX the tires you have them, you are going to have to ship them back to us, call FEDEX and arrange a tire pick.

Address to ship to is 16201 Commerce Way Cerritos CA 90703"

And they sent me a copy of an invoice showing the 235/45/17 instead.
WTF.....so I checked my email again and sure enough my invoice say 215/45/17 for $151 shipped.
So I forwarded them the email and said,
"Clearly I ordered something completely different from what you got."
This dumbf##king CS replied to me,
"That can't be possible, you have to ship those tires back to us.
We have the original copy here with us, you order 235/45R17 and we send you
235/45R17 SS 595

We check with FEDEX and looks like you have the already.

Once again you're going to have to ship those tires back to us."

These people can't run a legitimate business and seriously handle customer service like this.
I emailed them an actual invoice of what I ordered and they still are saying I'm at fault ??
Either their system is screwy or someone changed my order.
It really doesn't matter, a legitimate business should have corrected this(their mistake or not) especially when I showed them my invoice.
I was tired of "edited" with these people so I called my Amex to take care of the problem.

Lets try and cut down our cut out the profanity...
I'll ask you to edit your post rather than me doing it...
AT Moderator
Bartman39

Faxed them my invoice.
3 weeks later, the $181 charge was completely taken out and now I have 2 FREE tires sitting in my garage.

 

[thescreensavers]

so I guess you did not google onlinetire before buying from them? tons of issues with them.

http://www.resellerratings.com/store/OnlineTires

 

[kaerflog]

Who cares.
Not like I was ordering a $2K big screen TV.
Thats why I always order with CC.
Let them handle it when things go wrong.
Beside, I got 2 free tires.

 

[thescreensavers]

^ uh you do apparently, enough to make a thread about it.

 

[kaerflog]

^ uh you do apparently, enough to make a thread about it.

My "who cares" was directed your smartass reply suggest that I "need" to to review on online vendors before making a purchase.
Yeah, like I'm going to look for reviews on everything I buy online.
That why I use a CC...Duh !!!

 

[PottedMeat]

My "who cares" was directed your smartass reply suggest that I "need" to to review on online vendors before making a purchase.
Yeah, like I'm going to look for reviews on everything I buy online.
That why I use a CC...Duh !!!

so you went through some bullshit with a crappy company to get 2 free tires that won't fit your car which will take time and effort to sell instead of taking 5 minutes to look at the company's reputation?

 

[nanaki333]

everybody's a critic

 

[3chordcharlie]

um... you don't own those tires...

 

[waffleironhead]

If they want the tires back they can fedex a call tag for them.

 

[alkemyst]

wow...please scan all this into this thread so we can tell for sure.

Sounds like you didn't pay attention to your shopping cart prior to checkout even though this is not a company I'd deal with.

Chargeback is something you don't want to 'plan' on using as insurance, it's something you have as a back up.

 

[3chordcharlie]

If they want the tires back they can fedex a call tag for them.

Absolutely, but that doesn't change the fact that OP doesn't own them.

 

[thedarkwolf]

Well crap I was planning to order a set of 595RS-Rs for my miata from them. Guess I'll have to find somebody else that stocks them or spend the money for a better known brand.

 

[kaerflog]

so you went through some bullshit with a crappy company to get 2 free tires that won't fit your car which will take time and effort to sell instead of taking 5 minutes to look at the company's reputation?

How did you come the conclusion they don't fit my car ??
Ever heard of staggered wheels ??
They fit in the back.

 

[kaerflog]

wow...please scan all this into this thread so we can tell for sure.

Sounds like you didn't pay attention to your shopping cart prior to checkout even though this is not a company I'd deal with.

Chargeback is something you don't want to 'plan' on using as insurance, it's something you have as a back up.

Since you doubt me.

 

[kaerflog]

Heres the invoice they sent me:
I think these scammers changed my order.

 

[kaerflog]

And for all you naysayers, those 2 tires been sitting in my house for a couple of months.

 

[kaerflog]

So I was browsing onlinetires.com and they had the cheapest 215/45/17 federal ss-595 tires by far.
I also was browsing other size tires as my rears are bigger than the fronts.
So I ended up ordering 2 fronts for $151 shipped.
A week later they sent me 235/45/17 and charged $186.
OK, no problem pretty sure they will just sent me the right size and take these back.

I emailed them stating this:
"Wrong tires sent

COMMENTS: My order # 05102xxx6310 Clearly I ordered 215/45/17 for $151 shipped and my invoice say so. Why am I sent 235/45/17 and charged $182 ?? I can be reached at 321-xxx-xxxx"
They replied
"Here is a copy on your original order, below clearly read 235/45R17 SS 595
We check with FEDEX the tires you have them, you are going to have to ship them back to us, call FEDEX and arrange a tire pick.

Address to ship to is 16201 Commerce Way Cerritos CA 90703"

And they sent me a copy of an invoice showing the 235/45/17 instead.
WTF.....so I checked my email again and sure enough my invoice say 215/45/17 for $151 shipped.
So I forwarded them the email and said,
"Clearly I ordered something completely different from what you got."
This dumbf##king CS replied to me,
"That can't be possible, you have to ship those tires back to us.
We have the original copy here with us, you order 235/45R17 and we send you
235/45R17 SS 595

We check with FEDEX and looks like you have the already.

Once again you're going to have to ship those tires back to us."

These people can't run a legitimate business and seriously handle customer service like this.
I emailed them an actual invoice of what I ordered and they still are saying I'm at fault ??
Either their system is screwy or someone changed my order.
It really doesn't matter, a legitimate business should have corrected this(their mistake or not) especially when I showed them my invoice.
I was tired of fucking with these people so I called my Amex to take care of the problem.

Lets try and cut down our cut out the profanity...
I'll ask you to edit your post rather than me doing it...
AT Moderator
Bartman39

Faxed them my invoice.
3 weeks later, the $181 charge was completely taken out and now I have 2 FREE tires sitting in my garage.

MOD, LOL, are you serious ???
I used 1 F-word.
Maybe you should check the "180 yr old guy ran into me".
He used the F-word maybe 10 times without a warning.

My advice would be for you to take it up in Moderator discussions or consider the PM system rather than openly post...

AT Moderator
Bartman39

 

[HarryLui]

MOD, LOL, are you serious ???
I used 1 F-word.
Maybe you should check the "180 yr old guy ran into me".
He used the F-word maybe 10 times without a warning.

I have to agree.

 

[Saga]

"Deleted"...

Is Bartman new?


Also "Deleted"...

Take a little time off clean up your act and think about how to talk to someone with a bit more respect...

BTW just to add so you will remember this is NOT the OT section...

AT Moderator
Bartman39

 

[alkemyst]

wow at the mod defiance. You may want to read the rules OP.

 

[KK]

I got dinged for thread crapping in this thread, my first post in that thread. Did I think it was thread crapping, no, but if it what they consider thread crapping then so be it. So in short OP, just obey the rules.