Online BofA login issue

[Nizbot]

So I use online banking through BofA and have never had any issues like this. With their site, you enter in your ID and it takes you to the next page where it confirms your Sitepass/key (image) and then you enter your password. Well, recently when I tried to login, I enter in my ID and it starts to go to the next page and shows the right link in the address bar, but then goes back to the bofa login screen. I am using FF 3.6.13 and have tried "Clear Recent History" selecting all options to clear cookies, temp files, cache, etc. Still no luck. Not really sure what's going on here.

 

[Chiefcrowe]

Have you tried a different browser or another computer yet?

 

[Nizbot]

Yes. The weird thing is that I first noticed this on my work computer and thought maybe it was being blocked by Websense. I had tried with both IE and FF here at work and it happened in both. I haven't tried at home on IE yet, so I'll try that tonight. Starting to wonder if they've blocked my IPs. Pretty weird...

 

[corkyg]

I had a similar experience. Discovered it was caused by Chrome trying to install itself and i stopped it. But it went far enough to tell my system that IE8 was NOT my primary browser. That screwed up all my links. So, I fixed it by going back in and resetting IE8 as my default browser.

I visit my BAC account several times a day, and from 2-3 machines. No problems now.

 

[Nizbot]

I had a similar experience. Discovered it was caused by Chrome trying to install itself and i stopped it. But it went far enough to tell my system that IE8 was NOT my primary browser. That screwed up all my links. So, I fixed it by going back in and resetting IE8 as my default browser.

I visit my BAC account several times a day, and from 2-3 machines. No problems now.

Not quite sure what you mean by this or how it pertains to logging in. So you're saying Chrome was trying to install by itself when going to this site. And what do you mean it screwed up your links?

 

[Nizbot]

So I fixed the problem. I chose the "Sign-in Help options" and then went through the forgot my ID prompts. After verifying my SS # it went to the screen that says BofA doesn't recognize this computer and asks you one of your security questions. For whatever reason, I think when I was trying to login before it wouldn't redirect to that page. I know that I cleared my "recent history" before this happened, which got rid of the cookie. Not sure why though it wouldn't show me that screen after that. Anyways, problem solved.

 

[corkyg]

Glad you fixed. Yeah - the partial Chrome install broke all my IE8 links, so I couldn't log in using them. Got rid of Chrome, used CCLeaner to scrub all Chrome crap, made Ie8 my primary browser and everything worked again.

Sometimes BAC makes you reprocess if you are in a different PC or change location. The login is ID and state sensitive.