One DIMM different to the others

[daw123]

Hello guys,

I recently bought 6x 2GB Corsair XMS3 1600MHz DDR3 9-9-9-24 RAM (ref: HX3X12G1600C9). I understand that this RAM supports XMP.

My suspicions first arose about my RAM when the XMP option was not enabled in my BIOS. My MB is a GA-EX58-Extreme.

My system passed 9hrs of Prime and 2Hrs of Linpack

I downloaded and had a look in CPU-Z 1.51 and one of my RAM sticks is shown as 1333MHz without XMP.

Here's a screen shot of CPU-Z showing the stick in slot 1. Slots 2, 3, 5 and 6 are identical.
http://i429.photobucket.com/al...3/CPU-ZScreenshot1.png

Slot 4 is shown as something else:
http://i429.photobucket.com/al...3/CPU-ZScreenshot2.png

The sticks all looked physically identical when I installed them. I'm guessing that eBuyer.com may have slipped a different stick into my order by mistake (even though they were individually packaged but wrapped with a stickie label and elastic bands).

What do you guys think - is CPU-Z correct and I got one stick different to the others? Or should I try something?

Note: That I ordered the RAM on 17/5/09, so its just over 1 month ago (I only built the rig three weeks ago).

 

[n7]

I'd suggest PMing Yellowbeard on these forums; he works for Corsair.

It appears you either got the wrong DIMM from another kit, or the SPD was incorrectly programmed.

 

[Billb2]

Originally posted by: n7
I'd suggest PMing Yellowbeard on these forums; he works for Corsair.

It appears you either got the wrong DIMM from another kit, or the SPD was incorrectly programmed.

Or he just bought 6 sticks, not a 12 gig kit, as obviously the sticks are not matched.

 

[daw123]

Originally posted by: Billb2

Originally posted by: n7
I'd suggest PMing Yellowbeard on these forums; he works for Corsair.

It appears you either got the wrong DIMM from another kit, or the SPD was incorrectly programmed.

Or he just bought 6 sticks, not a 12 gig kit, as obviously the sticks are not matched.

No, I bought it as a 6 DIMM kit.

I'll send a PM to Yellowbeard. I'm also going to ring up the shop I bought them from.

Thanks for the replies

 

[daw123]

I took out the RAM and they are all physically identical (inc. product numbers).
http://i429.photobucket.com/al...wilson123/IMG00033.jpg
http://i429.photobucket.com/al...wilson123/IMG00035.jpg
http://i429.photobucket.com/al...wilson123/IMG00037.jpg
http://i429.photobucket.com/al...wilson123/IMG00038.jpg

Put all the RAM back in with the suspect module in slot 1 and CPU-Z reported that slot 1 had a different module. That module is definitely knackered.

Oh and the modules are seated correctly:
http://i429.photobucket.com/al...wilson123/IMG00040.jpg

I rang eBuyer and I've got a RMA number. Unfortunately they would not accept me returning just the defective module (what a PITA), so I have to return all six modules.

They will arrange for a courier to collect the RAM on a date and place of my choosing.

Since my PC will have no RAM in it, I've ordered some cheap and cheerful RAM to tide me over whilst the Corsair DIMMs are being replaced.
http://specialtech.co.uk/spsho...uct.php?productid=7326

I'll arrange for the Corsair DIMMs to be collected once the cheap RAM arrives.

It's good to have a spare set of RAM anyway in case I need to do testing in the future.

Edit:

Originally posted by: n7
I'd suggest PMing Yellowbeard on these forums; he works for Corsair.

It appears you either got the wrong DIMM from another kit, or the SPD was incorrectly programmed.

n7, It's looks as if your diagnosis was right on the button. Thanks.

 

[Blain]

Originally posted by: daw123
I took out the RAM and they are all physically identical (inc. product numbers).
http://i429.photobucket.com/al...wilson123/IMG00033.jpg
http://i429.photobucket.com/al...wilson123/IMG00035.jpg
http://i429.photobucket.com/al...wilson123/IMG00037.jpg
http://i429.photobucket.com/al...wilson123/IMG00038.jpg

Use Macro mode when shooting closeups.

 

[daw123]

Originally posted by: Blain

Originally posted by: daw123
I took out the RAM and they are all physically identical (inc. product numbers).
http://i429.photobucket.com/al...wilson123/IMG00033.jpg
http://i429.photobucket.com/al...wilson123/IMG00035.jpg
http://i429.photobucket.com/al...wilson123/IMG00037.jpg
http://i429.photobucket.com/al...wilson123/IMG00038.jpg

Use Macro mode when shooting closeups.

The photos were taken using my Blackberry; hence crappy resolution.

The new cheapo RAM is in and working. The Corsair RAM is going to be collected on Wednesday.

 

[daw123]

Update guys.

eBuyer have acknowledged that one of the DIMMs is faulty and a replacement kit is on its way. This RMA process was surprisingly easy and straight-forward.

Faulty within Warranty RMA Request:#### - (New note added)?
From: Ebuyer Customer Support (####@ebuyer.com)
You may not know this sender.Mark as safe|Mark as junk
Sent: 07 July 2009 13:31:45
To: #####
4 attachments
logo.gif (1.3 KB), account.gif (0.4 KB), help.gif (0.4 KB), contact.gif (0.5 KB)


[Faulty within Warranty]

--------------------------------------------------------------------------------

RMA Number:####





Dear No Order Number Given,



Following extensive tests by our returns technicians, this item was found to be faulty. A replacement product will be dispatched as soon as the RMA is closed.



For more details check the My Orders section of www.ebuyer.com



Kind regards,



Ebuyer Customer Support
www.ebuyer.com



--------------------------------------------------------------------------------


Thanks for your help, guys.

 

[daw123]

New RAM has arrived and is installed and seems to be working correctly.

Well done eBuyer, it only took 6 working days for the RMA process. :thumbsup: