i received my dell 4550 and 15 inch flat panel today from the hot deal forum. the system is working out great so far and i have no major complaints. my monitor does have one single dead pixel however. i did not even notice it for an hour or so. from speaking with a csr, dell offers a 30 day "total satisfaction" period in which i could get another monitor at no cost to me. is it even worth the trouble to get another monitor or is having single dead pixels common (or even preferred) in the current market? thanks.
one dead pixel on new lcd, should i bother replacing it?
- Thread starter brian_riendeau
- Start date
It is more common then you think and most manufactures have said that to them up to 3 dead pixels and it may have to do with their proximity in the screen are acceptable non-defective pieces...So if Dell steps up and offers it then take it until you get one without it....
I have a couple of friend with them and it seems that 1 dead pixel is common....about 40percent of them have at least one, but I couldn't tell you if they were there from the beginning or just went out...
I have a couple of friend with them and it seems that 1 dead pixel is common....about 40percent of them have at least one, but I couldn't tell you if they were there from the beginning or just went out...
From buying about 400 15-19" LCD's for clients over the last year and a half I would say dead pixels are becoming more and more rare. Either by tech or higher QC, probably both.
I have received only 2 lately with a dead pixel or more over the last 25 units. Not bad actually compared to a year ago, when I could find dead pixels every fourth to fifth unit.
I would return it. No question.
I have received only 2 lately with a dead pixel or more over the last 25 units. Not bad actually compared to a year ago, when I could find dead pixels every fourth to fifth unit.
I would return it. No question.
"If they're going to replace the monitor so that it's perfect, why are you asking here?"
i would not want to get another flat panel and end up with two or more dead pixels. figured i would ask on here first to see what my chances were.
i would not want to get another flat panel and end up with two or more dead pixels. figured i would ask on here first to see what my chances were.
I have a panel with 1 stuck pixel, but honestly I only remember it when I read posts like this. The pixel in point always seems to end up in a menu bar or window frame, so I have to look hard to find it. If you have to search hard to find it, its not really bothersome is it?
But the the litmus test is whether it bothers you or not, not what anyone else here thinks. If it bugs you, try for another...and another
But the the litmus test is whether it bothers you or not, not what anyone else here thinks. If it bugs you, try for another...and another
Brian
That's the answer right there, you don't have to worry about your chances, you have a 30 day satisfaction warranty and you're not satisfied. If the next one has dead pixels send it back as well.
I learned long ago not to put up with bad service or bad products, if it's defective, get another one until you get a good one, or ask for a top flight 19"CRT as a replacement
That's the answer right there, you don't have to worry about your chances, you have a 30 day satisfaction warranty and you're not satisfied. If the next one has dead pixels send it back as well.
I learned long ago not to put up with bad service or bad products, if it's defective, get another one until you get a good one, or ask for a top flight 19"CRT as a replacement
ok, i am going to give it a bit and see if the pixel goes away like viper brought up. if nothing happens, i will have an exchange setup and try another.
Under Dell's "total satisfaction plan," they will tell you that the possibility exists in which you could receive a monitor with even more dead pixels than the one you're turning in. If the one bad pixel doesn't bother you, then I wouldn't worry about it. There is one other option for you to try which I've read about in the forums here at AT: use a Q-Tip and try to "slightly" massage the pixel area where the dead pixel is present. In some cases, this has revived the dead pixel.
In my opinion, having an LCD monitor with a couple of dead pixels is a lot less bothersome than the geometry issues that existed with the Trinitron tube monitors. While the bad pixels can exist, you have to looks pretty hard to see them - unless you are using black as a color for your wallpaper on your PC. Having a monitor with bad geometry is a total nuisance. Anytime, you are working in business applications such as spreadsheets, you are always remined of the issues due to the curved lines and less than straight borders.
Dead or stuck pixels suck! What really sucks is that the manufacturer's deem so many stuck pixels acceptable. I went through 5 Olympus digital cameras trying to find an acceptable camera without dead pixels on the LCD or (way more annoying) the CCD. I finally got a good one, but it started acting goofy (wouldn't read cards all of a sudden), so I sent it in right before the warranty was up. The techs couldn't fix it. They kept tightening the card contact, so it made it harder and harder to insert the card, but it still didn't fix it, so they replaced it. Guess what? My brand new replacement camera has the damn stuck pixels. I just gave up and I'm living with them now. I dread buying another digital camera though.
BTW.. My aunt just bought a new Dell laptop and the LCD is miserable. You can't see the pixels when the screen is lit up, but if you go to a black screen, it looks like a whole constallation of red and green stars. Rediculous! She's not fussy, so she probably won't return it, but I would.
Anyway. I would try exchanging it and see if you get a better one. If you accept this monitor, you are just telling the manufacturers that they can get away with this crap.
Sal
I'll put things out this way:
Did you buy a "LCD with one dead pixel" or a "LCD?"
I'm guessing the latter. They guaranteed that. Make them give it to you.
Did you buy a "LCD with one dead pixel" or a "LCD?"
I'm guessing the latter. They guaranteed that. Make them give it to you.
i just got a 1900fp, no dead pixels, but there are 2 specks or dust between the lcd and the backlight, im debating what to do.
maybe get out the weed blower ... hehe
quite honestly i cant see em unless i look for them, so ill probably just not worry about it.
maybe get out the weed blower ... hehe
quite honestly i cant see em unless i look for them, so ill probably just not worry about it.
From what I have read elsewhere, the big reason for the high cost of LCDs has been the low yield of displays with zero dead pixels. Brands that cost less supposedly use displays that are "blems", not 100% acceptable in the top line displays. They figure people will accept a few problems if the price is less. No one announces what you will have to accept with their brand. You do have to make a jugement about how likely it is to get a better one. In other word, how good a deal did you get on the display. If you paid for the best, there is no reason you should have to accept second rate. OTOH, some defects don't bother a lot of people.
That can't be true. My camera was high end consumer level at the time, but Olympus had no problem producing these cameras with dead and stuck pixels. I saw it wherever I went too with Nikon, Canon, Sony. The prices might remain high because of the products that they have to eat because of angry customers, but they certainly aren't watching it closely enough. I think they'd rather put these products out on the shelves and hope that people either don't notice it or figure that it isn't a big enough deal to try and deal with.
Sal
The difference being that if you know what you are doing you can correct most geometry issues. I'm just not sold on LCDs myself...I'm going to stick with CRTs until another tech makes it way down the consumer level for monitors (DLP, GLV, etc...).
Just an FYI for anyone interested, this is the standard that almost every manufacturer go's by... Dot Defect standards for LCD's
*edit* this particular one is for portable's upto 15.7 inch Active matrix pannel's. But if you go to google and do a search for dot defect, I am sure you will be able to find a standard for the larger desktop LCD's
*edit* this particular one is for portable's upto 15.7 inch Active matrix pannel's. But if you go to google and do a search for dot defect, I am sure you will be able to find a standard for the larger desktop LCD's
I think that is exactly right, its all about yield. If only one in 10 is 'perfect' then the price has to be 10X higher!
If you really want perfection then be prepared to pay extra (just like the rest of life!) - either in $$$ the first time round or by going through what Salvador went through - endless rounds of returns and bitching out customer service. There is a time to be picky and a time to be happy. The goober in shipping is just going to send another box (maybe a refurb) - he's not going to open 5 and pick the best one. Do you feel lucky?
Is a LCD monitor with 1 dead pixel considered a bad product?? Kilazar brought up a good point though...many manufacturers consider 1 dead pixel acceptable, from reviews and such that I have read, to perfect a 0 tolerance on LCD's, the cost would double to produce...Samsung for example has an acceptable level of 7 dead pixels???
most retailers in Hong Kong give 0 deal pixel guarantee on most brands, test and immdiate exchange at the purchase time.
why they can do that? because lcd technology is pretty mature and has good yield today.
how can you accept more than 0 dead pixel on a new lcd?
as dell offers product satisfication guarantee, how can you not utilize it?
why they can do that? because lcd technology is pretty mature and has good yield today.
how can you accept more than 0 dead pixel on a new lcd?
as dell offers product satisfication guarantee, how can you not utilize it?
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