Yea hes an idiot, but he's also right. Its not his policy that is giving the free modems and that will ultimately lead to higher rates. That is determined by what the market will bear out. And it's the company--it's a marketing strategy. If you don't like it then change providers, this guy is being smart by helping people get the most of the service they are paying for. He's playing into their hands, but what are you rohter options? Down the road they will do the upgrade anyway, but make you buy / rent the new modem. I am on RCN so this doesn't affect me.