OMG, network admins didn't know 80 Mbps connection had died!

Sukhoi

Elite Member
Dec 5, 1999
15,341
102
106
Around a half-hours ago my pings went to hell and my DL speeds dropped by a lot. So I checked the graphs for our external links and found something interesting:

http://www-commeng.cso.uiuc.edu/stats/traffic/day-ICN.gif

http://www-commeng.cso.uiuc.edu/stats/traffic/day-McLeodUSA.gif

I just got off the phone with the network help center. They don't even know there's a problem. I had to manually direct the guy to those graphs. He took a look at them, said they were interesting, put me on hold, and then told me there's nothing they can do about it and my speed will remain how it currently is. WTF??? :|
 

ATLien247

Diamond Member
Feb 1, 2000
4,597
0
0
Is this network help center the same thing as what most people would call a network operations (or control) center?

I suspect not...

Most NOCs would have had an alert go off when the link failed, and probably would have already called the provider to see what's up.
 

Sukhoi

Elite Member
Dec 5, 1999
15,341
102
106
It's probably not. I just called the general network help desk for the university. I don't know how to find the direct number to someone higher up.
 

Hoober

Diamond Member
Feb 9, 2001
4,382
34
91
Do you have an operator on campus? Call them and ask for such and such's number.
 

Sukhoi

Elite Member
Dec 5, 1999
15,341
102
106
Originally posted by: Hoober
Do you have an operator on campus? Call them and ask for such and such's number.

Getting the number is no problem as everything is in the campus phonebook. But I don't know the name of any people that are higher up.
 

Mookow

Lifer
Apr 24, 2001
10,162
0
0
Originally posted by: Sukhoi
It's probably not. I just called the general network help desk for the university. I don't know how to find the direct number to someone higher up.

I work in my university's networking department, and the pagers/phones would be going nuts as soon as something like this happened. Of course, the hardware we have sends out a page if it detects so much as a building's floor drops off the network, never mind the half the connection. And the day that the entire network did go down, it was pretty funny, I was sitting at my cube and the full timer's pagers went off in a wave, working its way down the org. chart. It was pretty entertaining to hear the chorus of "oh sh!t"s
 

Sukhoi

Elite Member
Dec 5, 1999
15,341
102
106
Originally posted by: Mookow
Originally posted by: Sukhoi
It's probably not. I just called the general network help desk for the university. I don't know how to find the direct number to someone higher up.

I work in my university's networking department, and the pagers/phones would be going nuts as soon as something like this happened. Of course, the hardware we have sends out a page if it detects so much as a building's floor drops off the network, never mind the entire downstream connection. And the day that the entire network did go down, it was pretty funny, I was sitting at my cube and the full timer's pagers went off in a wave, working its way down the org. chart. It was pretty entertaining to hear the chorus of "oh sh!t"s

LOL, that's pretty good.

It looks like they may actually be fixing it as ICN is picking up a little bit in the latest graph refresh! :D
 

Mookow

Lifer
Apr 24, 2001
10,162
0
0
Originally posted by: Sukhoi
LOL, that's pretty good.

It looks like they may actually be fixing it as ICN is picking up a little bit in the latest graph refresh! :D

Even better was all the crap we gave to the guy who pushed out the wrong config to a switch, which ended up causing the outage.
 

beatmix01

Golden Member
Jun 22, 2001
1,008
1
0
my university would deny everything until all the red tape could be put in place so they could blame it on a hacker elsewhere...