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OMG! Comcast really does suck balls!

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aircooled

aircooled

Lifer
Oct 10, 2000
15,965
1
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So, I'm on vacation, knowing I have to VPN to work a few times. My family says they have high speed internet, so I figure no big deal... but wait.. they have comcast broadband.
VPN IS NOT SUPPORTED THROUGH COMCAST RESIDENTIAL BROADBAND!

Plus, you have to clone the MAC address of the original machine to install a router, no big deal for most of us here, but most folks have no idea how to do that..

I had no idea...



 
D

Descartes

Lifer
Oct 10, 1999
13,968
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You sure about the cloning nonsense? In almost all cases that I've been in (I've used Comcast, Cox, Adelphia, and a few others) you just have to reset the router so that it picks up your new mac.
 
aircooled

aircooled

Lifer
Oct 10, 2000
15,965
1
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Had to clone it in the Seattle region. No big deal, but I'd hate to ask my mom to do it.

VPN also did not work. They said a 95$ per month service would be the only way to use VPN.

 
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EyeMWing

Banned
Jun 13, 2003
15,670
1
0
Comcast is AMAZING if the particular geographical region has been upgraded beyond @Home's (or the original regional provider, in some areas) nonsensical setup. Seattle apparently hasn't been.
 
S

Suspicious-Teach8788

Lifer
Feb 19, 2001
20,155
23
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Originally posted by: EyeMWing
Comcast is AMAZING if the particular geographical region has been upgraded beyond @Home's (or the original regional provider, in some areas) nonsensical setup. Seattle apparently hasn't been.
Click to expand...

I've been using this before @Home. I used it back when it was TCI yayuhhh. Then they got @Home and then ATTBI bought them off. I was there.

I never had to clone any mac address.
 
The Stigenator

The Stigenator

Lifer
Oct 9, 1999
15,216
3
81
first off comcast works without cloning mac's.. my router is cloned.

In anycase VPN works fine for comcast in sacramneto, i VPN into our servers and into school so often that its not funny.
 
aircooled

aircooled

Lifer
Oct 10, 2000
15,965
1
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Originally posted by: iamwiz82
My VPN works great through Comcast.
Click to expand...

I don't live in a comcast region, but during this vacation (in a comcast region), VPN did not work. after a few phone calls I was told that the residential service does nopt support VPN and he @home pro would be required
 
The Stigenator

The Stigenator

Lifer
Oct 9, 1999
15,216
3
81
Originally posted by: aircooled
Originally posted by: iamwiz82
My VPN works great through Comcast.
Click to expand...

I don't live in a comcast region, but during this vacation (in a comcast region), VPN did not work. after a few phone calls I was told that the residential service does nopt support VPN and he @home pro would be required
Click to expand...

BS.. i got comcast residential and i just logged into teh school servers via VPN and sent a print job to the printer at work from home.

unless comcast has different things for different areas, all areas should be the same.
 
aircooled

aircooled

Lifer
Oct 10, 2000
15,965
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Thank you for your message.

The Comcast @Home product is, and has always been, designated as a residential service and does not allow the use of commercial applications. A VPN or Virtual Private Network is primarily used to connect Internet users to her or his work LAN from an Internet access point.

High traffic telecommuting while utilizing a VPN can adversely affect the condition of the network while disrupting the connection of our regular residential subscribers.

To accommodate the needs of our customers who do choose to operate VPN, Comcast offers the Comcast @Home Professional product. @Home Pro is designed to meet the needs of the ever growing population of small office/home office customers and telecommuters that need to take advantage of protocols such as VPN. This product will cost $95 per month, and afford you with standards which differ from the standard residential product.

If you're interested in upgrading your current Comcast @Home service to Comcast @Home Pro, please e-mail your name, address, and phone number to: sales@comcastpc.com. Prior to Sept 15th, you will be contacted by one of our Comcast @Home Pro representatives to discuss upgrading from your current Comcast @Home residential service.

While VPN is not a prohibited use of the @Home Pro product, Comcast does not provide support for VPN technology. All inquiries regarding VPN should be directed toward your company's network administrator.

Currently, the Comcast @Work commercial services do provide VPN support. If your company pays for your internet service, or if you would like to use supported VPN or IP tunneling, please contact our commercial services at 888-638-4338 or visit www.comcastwork.com.
Click to expand...
 
E

EyeMWing

Banned
Jun 13, 2003
15,670
1
0
Originally posted by: aircooled
Thank you for your message.

The Comcast @Home product is, and has always been, designated as a residential service and does not allow the use of commercial applications. A VPN or Virtual Private Network is primarily used to connect Internet users to her or his work LAN from an Internet access point.

High traffic telecommuting while utilizing a VPN can adversely affect the condition of the network while disrupting the connection of our regular residential subscribers.

To accommodate the needs of our customers who do choose to operate VPN, Comcast offers the Comcast @Home Professional product. @Home Pro is designed to meet the needs of the ever growing population of small office/home office customers and telecommuters that need to take advantage of protocols such as VPN. This product will cost $95 per month, and afford you with standards which differ from the standard residential product.

If you're interested in upgrading your current Comcast @Home service to Comcast @Home Pro, please e-mail your name, address, and phone number to: sales@comcastpc.com. Prior to Sept 15th, you will be contacted by one of our Comcast @Home Pro representatives to discuss upgrading from your current Comcast @Home residential service.

While VPN is not a prohibited use of the @Home Pro product, Comcast does not provide support for VPN technology. All inquiries regarding VPN should be directed towar7d your company's network administrator.

Currently, the Comcast @Work commercial services do provide VPN support. If your company pays for your internet service, or if you would like to use supported VPN or IP tunneling, please contact our commercial services at 888-638-4338 or visit www.comcastwork.com.
Click to expand...
Click to expand...

That's not Comcast. They're a Comcast-affiliated local cable TV provider, not Comcast proper. The REAL Comcast dropped the @Home moniker YEARS ago, as well as all the silly gimmicks.

The real Comcast cable internet product is called Comcast High-Speed Internet (or Comcast HSI) - Comcast @Home is a legacy product, which allowed their name to be franchised out to be used under a set of guidelines with a uniform product blahblahblah. What makes this REALLY confusing, is that local CATV providers could also franchise the Comcast name, as well as Comcast @Home. It appears that the provider in question decided they didn't need to move from @Home to HSI, probably because the requirements on their network are much harder, and they don't have the money to upgrade it themselves - something that Comcast is more than willing to help remedy by buying their network in whole and fixing it.
 
aircooled

aircooled

Lifer
Oct 10, 2000
15,965
1
0
Well, all I know is I could not use VPN while vacationing at a comcast home. A few phone calls later I was told that the residential service did not support it.
 
V

Viper GTS

Lifer
Oct 13, 1999
38,107
433
136
Originally posted by: aircooled
Well, all I know is I could not use VPN while vacationing at a comcast home. A few phone calls later I was told that the residential service did not support it.
Click to expand...

VPN works just fine, they just won't help you get it working - Hence the "not supported." They're not blocking it in any way, but they don't want to hear about it if you can't get it working. Pretty much standard fare for consumer broadband.

VPN works great over my Comcast line BTW.

Viper GTS
 
Kadarin

Kadarin

Lifer
Nov 23, 2001
44,296
16
81
Originally posted by: Viper GTS
Originally posted by: aircooled
Well, all I know is I could not use VPN while vacationing at a comcast home. A few phone calls later I was told that the residential service did not support it.
Click to expand...

VPN works just fine, they just won't help you get it working - Hence the "not supported." They're not blocking it in any way, but they don't want to hear about it if you can't get it working. Pretty much standard fare for consumer broadband.

VPN works great over my Comcast line BTW.

Viper GTS
Click to expand...

Exactly.. From a message posted earlier in the thread: "While VPN is not a prohibited use of the @Home Pro product, Comcast does not provide support for VPN technology. "

The problem may not be the ISP. Also, in the case of ISPs who do block vpn, your company may consider purchasing an ssl vpn solution, where the vpn tunnel uses ssl and the ISP cannot block it without rendering the internet useless to you.
 
W

wetcat007

Diamond Member
Nov 5, 2002
3,502
0
0
Comcast is taking over Time Warners current area on the western suburbs of minneapolis :( this sucks..
 
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