So I'm calling a major life insurance company to request a modified quote for an annuity for my client.
I just dealt with a guy named David, and I'd like to deal with him again because he's familiar with the illustration and I won't have to resupply all the information. I get some dullard waste of flesh named Alan instead.
Me: Can I speak to David?
Alan: I can help you.
Me: No, really, I want to speak to David.
Alan: I can help you.
Me: Fine, I just ran a quote on Mr. X and I want to see what the payout would be if we deferred the annuity to age 72 as opposed to 68.
Alan: Let me see.
**2 minutes of silence**
Alan: My software won't let me do that. I don't understand your question.
Me: My quote right now says payments start at age 68. I want to start at 72.
Alan: I don't understand.
Me: The current annuity starts "annuitizing" at age 68. How would it change if he waited 5 more years? It's called "deferring."
(keep in mind that this guy is IN THE ANNUITY SALES DEPARTMENT.)
Alan: I still don't understand your question. Are you saying you want to defer the annuity to age 72 from 68?
Me: YES!
Alan: Oh.
**2 more minutes of silence**
Alan: I'm still having trouble with your question. Please hold.
**3 more minutes and I'm still on hold**
WHAT IN GOD'S GREEN EARTH IS WRONG WITH THIS MAN??!?
I'm basically asking for the financial equivalent of a super size happy meal. It should not take any significant brain power to change ONE GODDAMN NUMBER on the quote.
I just dealt with a guy named David, and I'd like to deal with him again because he's familiar with the illustration and I won't have to resupply all the information. I get some dullard waste of flesh named Alan instead.
Me: Can I speak to David?
Alan: I can help you.
Me: No, really, I want to speak to David.
Alan: I can help you.
Me: Fine, I just ran a quote on Mr. X and I want to see what the payout would be if we deferred the annuity to age 72 as opposed to 68.
Alan: Let me see.
**2 minutes of silence**
Alan: My software won't let me do that. I don't understand your question.
Me: My quote right now says payments start at age 68. I want to start at 72.
Alan: I don't understand.
Me: The current annuity starts "annuitizing" at age 68. How would it change if he waited 5 more years? It's called "deferring."
(keep in mind that this guy is IN THE ANNUITY SALES DEPARTMENT.)
Alan: I still don't understand your question. Are you saying you want to defer the annuity to age 72 from 68?
Me: YES!
Alan: Oh.
**2 more minutes of silence**
Alan: I'm still having trouble with your question. Please hold.
**3 more minutes and I'm still on hold**
WHAT IN GOD'S GREEN EARTH IS WRONG WITH THIS MAN??!?
I'm basically asking for the financial equivalent of a super size happy meal. It should not take any significant brain power to change ONE GODDAMN NUMBER on the quote.
