- Jun 23, 2001
- 13,674
- 1
- 76
Back in January or so, Amazon had a 20PK of OEM SoundBlaster Live Cards for like $40. I jumped on the deal, just expecting a GC out of it. What does Amazon do? They ship out the order but only give me one card and tell me that what I paid for was the price of ONE card, even though there was and you still can not find a listing for ONE SBLive card on any of their sites.
I argued with them for countless hours on the phone, explaining that it was their mistake and I would need some compensation for my time to make up for their mistake. They wouldn't comply, I got hung up a couple of times so I forwarded all my emails to my CC (AMEX) and figured they'd fight for me.
Yesterday I get a letter (snail mail) from my CC saying that I can't keep the card, but I can return it. So I try and log on to my Amazon account, what happends? I seem to be banned or deleted from their system. Hurray! They screwed up, I pointed it out, I'm banned! Anyway, I send them an email saying I don't want their POS Overpriced Card and would like my UPS Return Label.
Here's the response I get back:
However I have a piece of documentation (heh, a printed email on AMEX letterhead) dated 5/17/2003 that I CAN return it. Seriously, WTF is Amazon trying to do here? This really pisses me off, they screw up and I have to pay for their mistake.
-- mrcodedude
I argued with them for countless hours on the phone, explaining that it was their mistake and I would need some compensation for my time to make up for their mistake. They wouldn't comply, I got hung up a couple of times so I forwarded all my emails to my CC (AMEX) and figured they'd fight for me.
Yesterday I get a letter (snail mail) from my CC saying that I can't keep the card, but I can return it. So I try and log on to my Amazon account, what happends? I seem to be banned or deleted from their system. Hurray! They screwed up, I pointed it out, I'm banned! Anyway, I send them an email saying I don't want their POS Overpriced Card and would like my UPS Return Label.
Here's the response I get back:
Unfortunately, as it has been more than 30 days since you received
this item, we are not able to accept its return.
However I have a piece of documentation (heh, a printed email on AMEX letterhead) dated 5/17/2003 that I CAN return it. Seriously, WTF is Amazon trying to do here? This really pisses me off, they screw up and I have to pay for their mistake.
-- mrcodedude