olutions needed - Pioneer TS-WX710A (remote control) subwoofer active for car

[Wakkaday]

solutions needed - Pioneer TS-WX710A (remote control) it not active and turns off subwoofer when connected
i have the subwoofer professionally installed and the installer couldnt figure out the problem.

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the wired remote controller connects directly into the back of the active subwoofer, its independent from everything and has the control fucntion for the gain and the frequency

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when the remote control is plugged in, the subwoofer does not work...

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http://www.pioneer.e...X710A/page.html

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(there are no light/power switches on the sub or the remote)

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however when i unplug the remote control, the subwoofer turns on and it functions.

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i can't understand why the wired remote would not work? can anyone advise what the problem may be?*

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fuse? lack of power? anything i need to change?

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please let me know if you need any additional information, i have to currently adjust the frequency and other aspects of the sub via the headunit (kenwood ddx5025dab)

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thank you

 

[razel]

Consider buying a new remote control and troubleshoot from there.

 

[Fallen Kell]

It could be an internal short that occurs when the remote is connected.....