- Jan 3, 2001
- 41,920
- 2,162
- 126
Uuugghhhh...I know I shouldn't feel like this, but people that get their grandma's and grandpa's a computer when they have a problem figuring out a microwave should be shot
They can drive you crazy! I'm doing level 1 support this morning due to lack of staffing and here's my first 5 calls:
1) Exact words of an old man from Florida: "I needed walked through the setup program because I don't understand what "Click Start, Click run, Type A:\setup, click OK" means."
2) Old man from Florida (another one): "I'm 99% deaf and am using an amplifier...my computer says "Dial Up Networking is not installed"....what does that mean???" Me: "Well, we need to..." Him "WHAT????" Me: "WE NEED TO" Him: "HUH???!!! I CAN'T HEAR YOU!!!" That continued for a good 45 minutes.
3) Old Lady from Oxnard, Calif: "I'm cancelling my account because of all the popup ads you keep sending to my computer." Me: "Uh, ma'am, we don't deal in advertsing at all, so we aren't sending any popup ads to........." Her: "DON'T GIVE ME THAT!!! IT'S SAYS RIGHT AT THE TOP OF THE AD SCREEN 'Internet Explorer Provided By <our ISP>!!!!! THAT MEANS IT'S COMING FROM YOU!!!!" I then blew her mind by having her browse to her bank website and Microsoft. We own those too
4) This next guy from Galveston Texas decided it would be important to precede every sentance with the phrase "I'm old, and....." Here's a snip of our converstaion. Him: "I'm old and my computer won't connect." Me:"Well...OK, let's take a look and some settings." Him: "Well, I'm old and I don't know how to look at settings." Me: "Don't worry, I'm going to talk you through it, just give me a second to look up your account." Him: "Well, I'm old and just ain't very good at this sort of thing." OK!!!! YOU'RE OLD!!! I GET IT!!!!!
5) VERY elderly man from Clare, MI : "Yeah...I want your ISDN service." "OK, that run's $39.95 a month." "OK, and that's 128K connection?" "Yes...do you have an ISDN modem or router already?" "No, but I'm going to go get one." "Fine." He then starts beseiging me with questions about ISDN, which I'm happy to answer. I take down his information and charge his credit card. His last question before I hang up with him: "OK....so what day do you come out and install this ISDN line thing?" 45 minutes with this guy and it turns out he didn't have a clue what ISDN was, so he tried to sign up for it anyway thinking it was some magical way to get higher speed access. He kept saying he had a line available, but he was talking about his phone line----he thought we just came out and turned his phoneline into an ISDN line with a box or something. AAARRRGGHHHHHHH!
I'm goin' to lunch. Cya
They can drive you crazy! I'm doing level 1 support this morning due to lack of staffing and here's my first 5 calls:
1) Exact words of an old man from Florida: "I needed walked through the setup program because I don't understand what "Click Start, Click run, Type A:\setup, click OK" means."
2) Old man from Florida (another one): "I'm 99% deaf and am using an amplifier...my computer says "Dial Up Networking is not installed"....what does that mean???" Me: "Well, we need to..." Him "WHAT????" Me: "WE NEED TO" Him: "HUH???!!! I CAN'T HEAR YOU!!!" That continued for a good 45 minutes.
3) Old Lady from Oxnard, Calif: "I'm cancelling my account because of all the popup ads you keep sending to my computer." Me: "Uh, ma'am, we don't deal in advertsing at all, so we aren't sending any popup ads to........." Her: "DON'T GIVE ME THAT!!! IT'S SAYS RIGHT AT THE TOP OF THE AD SCREEN 'Internet Explorer Provided By <our ISP>!!!!! THAT MEANS IT'S COMING FROM YOU!!!!" I then blew her mind by having her browse to her bank website and Microsoft. We own those too
4) This next guy from Galveston Texas decided it would be important to precede every sentance with the phrase "I'm old, and....." Here's a snip of our converstaion. Him: "I'm old and my computer won't connect." Me:"Well...OK, let's take a look and some settings." Him: "Well, I'm old and I don't know how to look at settings." Me: "Don't worry, I'm going to talk you through it, just give me a second to look up your account." Him: "Well, I'm old and just ain't very good at this sort of thing." OK!!!! YOU'RE OLD!!! I GET IT!!!!!
5) VERY elderly man from Clare, MI : "Yeah...I want your ISDN service." "OK, that run's $39.95 a month." "OK, and that's 128K connection?" "Yes...do you have an ISDN modem or router already?" "No, but I'm going to go get one." "Fine." He then starts beseiging me with questions about ISDN, which I'm happy to answer. I take down his information and charge his credit card. His last question before I hang up with him: "OK....so what day do you come out and install this ISDN line thing?" 45 minutes with this guy and it turns out he didn't have a clue what ISDN was, so he tried to sign up for it anyway thinking it was some magical way to get higher speed access. He kept saying he had a line available, but he was talking about his phone line----he thought we just came out and turned his phoneline into an ISDN line with a box or something. AAARRRGGHHHHHHH!
I'm goin' to lunch. Cya
Facebook
Twitter