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Ok, stupid question...

J

Jugernot

Diamond Member
I've never had to deal with a warranty issue with Dell before as I always just fix my own stuff, but I recently got a laptop which as you know isn't exactly the most repairable peice of hardware.

So here is my question, it came with (2) 128meg DDR SODIMMS and I've upgraded it to 512megs of memory by replacing the 128s with 256 sticks. Do I still need these 128s for warranty purposes? Say I need to send it back to them and they figure out that I need a replacement laptop.... will they remove the memory from my old laptop and put it in the replacement? Or (as I suspect) will they say that I need to ship it back in the exactly config that I purchased it in?

Yes, It's a stupid question, but I don't feel like sitting on hold for 20 minutes to ask Dell.

Thanks
Jugs
 
They're going to tell you to put back the original chips. If they decide to give you a replacement they're going to give you whats on your reciept.

The same was true for Gateway. There were many unhappy customers that came to our store demanding compensation when they accidentally left a cd in the drive and we had to swap the entire system.

EDIT: And if you don't put the original chips back in, don't expect to see them again even if you tell the tech support people about them.
 
i would put the 128's back in just so you don't have any worries about losing the 512 that you bought. they could always just say that it didn't have the 256's in there and the tech could upgrade his own lappy for free.

my advice, cover your ass, and swap them out before you send it in.
 
Ok, I wonder if I could send it back with no memory at all? Obviously they have chips available...

It's amazing really, I've been doing my own work for so long (since around 1994) I've completely forgotten what it's like to use a warranty. I've never need one... 😀
 
Ok, just got off the phone with Dell and they said I can send it in without any memory. So problem solved. 🙂
 
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