Vic
Elite Member
- Jun 12, 2001
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Originally posted by: Engineer
Originally posted by: Ldir
I still do not understand how closing dealerships helps automakers' profits. The dealers are privately owned. Virtually all of them must have sold enough cars to be profitable or they would have closed already. How does cutting them improve sales and profits?
It lowers inventories, gives pricing power (i.e. higher prices). Also, what people forget is the service aspect. Poor service departments can cost the automakers far more (in mis-repairs) than one can imagine. I recently took my 2007 Cobalt to the purchasing dealership for warranty work. After two times, they basically stated that they had fixed the car as good as they could and that it was now "fine". It was not fine. Another dealership kept it a few days, diagnosed the issue correctly the first time and fixed it. GM had to pay for 3 trips and one fix because of the bad dealership service department.
With that said, I'm not sure what criteria they are exactly closing these dealerships on. It was noted on CNBC that GM was closing 40% of dealers that account for 7% of sales.
Had a similar service problem with one of my Subarus. One dealership kept saying it was a faulty ECU (not a cheap item) and kept replacing them under warranty, to no avail. Finally took it to another dealership and the actual problem was a faulty throttle position sensor (a cheap item).