Ohio Sues Best Buy

[Vette73]

Originally posted by: CrackRabbit
:thumbsup: to the state of Ohio, now to get the other 49 states to join in on it.

Yep. Why people shop there still gets me?

 

[imported_Phil]

These practises sound suspiciously close to those of PC World here in the UK, where I used to work up until about a month ago. Horrible place, and I'm really not surprised that BestBuy have been caught doing it. Let's face it, they do do it, and up until now no-one's noticed or complained loudly enough.

 

[imported_Mike]

Originally posted by: DopeFiend
These practises sound suspiciously close to those of PC World here in the UK, where I used to work up until about a month ago. Horrible place, and I'm really not surprised that BestBuy have been caught doing it. Let's face it, they do do it, and up until now no-one's noticed or complained loudly enough.

only retail store I know of that has a fairly large website devoted to the stores demise

 

[Gooberlx2]

Originally posted by: CheapArse
Im fully aware of what a restocking fee is and where it normally applies. I don't think she would go to all the trouble she did to fight something that is clearly written on the receipt as well as a big board in the store. Since this suit is about BB not doing the norm and putting customers out in the cold, although im assuming, I think this would make more since if she was fighting it if she didn't open it.

Like you said though, neither of us know if she did or didn't and there are some ignant people out there that don't care if it on their receipt.

I'd be one of those ignorant people that don't care.....reason being that I think it's crap. $300 to put a box back on the shelf? Maybe they have to spend like 2 minutes inspecting it...big deal. They're just making free money.

*Note, I've never returned something to BB and been charged a restocking fee.....I'm not jaded on the issue.

 

[imported_Mike]

Originally posted by: Gooberlx2

Originally posted by: CheapArse
Im fully aware of what a restocking fee is and where it normally applies. I don't think she would go to all the trouble she did to fight something that is clearly written on the receipt as well as a big board in the store. Since this suit is about BB not doing the norm and putting customers out in the cold, although im assuming, I think this would make more since if she was fighting it if she didn't open it.

Like you said though, neither of us know if she did or didn't and there are some ignant people out there that don't care if it on their receipt.

I'd be one of those ignorant people that don't care.....reason being that I think it's crap. $300 to put a box back on the shelf? Maybe they have to spend like 2 minutes inspecting it...big deal. They're just making free money.

*Note, I've never returned something to BB and been charged a restocking fee.....I'm not jaded on the issue.

Of course its crap, but its there b/c of asshats that abuse the system. Although I hate BB, why should any company take a loss on a product becuase some dumbfvck buys a laptop for a week while on a business trip, vacation, etc. just to return it when he gets back.

The amount of people who do this is quite small compared to total sales, but once again, its the few asshats that ruin it for the rest of us.

 

[imported_Phil]

Originally posted by: CheapArse

Originally posted by: Gooberlx2

Originally posted by: CheapArse
Im fully aware of what a restocking fee is and where it normally applies. I don't think she would go to all the trouble she did to fight something that is clearly written on the receipt as well as a big board in the store. Since this suit is about BB not doing the norm and putting customers out in the cold, although im assuming, I think this would make more since if she was fighting it if she didn't open it.

Like you said though, neither of us know if she did or didn't and there are some ignant people out there that don't care if it on their receipt.

I'd be one of those ignorant people that don't care.....reason being that I think it's crap. $300 to put a box back on the shelf? Maybe they have to spend like 2 minutes inspecting it...big deal. They're just making free money.

*Note, I've never returned something to BB and been charged a restocking fee.....I'm not jaded on the issue.

Of course its crap, but its there b/c of asshats that abuse the system. Although I hate BB, why should any company take a loss on a product becuase some dumbfvck buys a laptop for a week while on a business trip, vacation, etc. just to return it when he gets back.

The amount of people who do this is quite small compared to total sales, but once again, its the few asshats that ruin it for the rest of us.

Got it in one.

 

[imported_Mike]

Originally posted by: DopeFiend

Originally posted by: CheapArse

Originally posted by: Gooberlx2

Originally posted by: CheapArse
Im fully aware of what a restocking fee is and where it normally applies. I don't think she would go to all the trouble she did to fight something that is clearly written on the receipt as well as a big board in the store. Since this suit is about BB not doing the norm and putting customers out in the cold, although im assuming, I think this would make more since if she was fighting it if she didn't open it.

Like you said though, neither of us know if she did or didn't and there are some ignant people out there that don't care if it on their receipt.

I'd be one of those ignorant people that don't care.....reason being that I think it's crap. $300 to put a box back on the shelf? Maybe they have to spend like 2 minutes inspecting it...big deal. They're just making free money.

*Note, I've never returned something to BB and been charged a restocking fee.....I'm not jaded on the issue.

Of course its crap, but its there b/c of asshats that abuse the system. Although I hate BB, why should any company take a loss on a product becuase some dumbfvck buys a laptop for a week while on a business trip, vacation, etc. just to return it when he gets back.

The amount of people who do this is quite small compared to total sales, but once again, its the few asshats that ruin it for the rest of us.

Got it in one.

huh?

 

[Wuffsunie]

$10 says BB closes shop in Ohio if the case looks to be going against them.

 

[waggy]

Originally posted by: Wuffsunie
$10 says BB closes shop in Ohio if the case looks to be going against them.

uh..yeah good idea. close up shop where they make millions a year. sure. yeah. good idea.

 

[SuPrEIVIE]

they probably wouldn't close anything, but it does seem like Bestbuy is just a vendor who is looking for profit and finding ideas to reduce customer satifaction

 

[Vic]

Originally posted by: RagingBITCH

Originally posted by: Nick5324

Colleen Rayburn of Lancaster also canceled her Best Buy credit card after the retailer charged her a $300 restocking fee to return a $2,400 Sony laptop computer that her husband bought her for Christmas.

After six months of complaining to the attorney general?s office, the Better Business Bureau and the media, Rayburn said the company refunded the fee. *

Um, it says right there on the receipt there's a 15% restocking fee if it's not defective.

Petro cited a customer who tried to register a "new" laptop computer he bought from Best Buy with the manufacturer but learned the same laptop had been registered twice.

Originally posted by: GTaudiophile
Not honoring rebates is something I understand. I've sent in ALL the required info and more to BB and never got a check back.

It took almost a year and repeated phone calls to get my $20 MIR back on a Ti4200 I bought about 2 years ago. After a while, the BB rebate CSRs were just so rude that it became principal to me. I was never going to give up. Eventually they caved in.

Originally posted by: Wuffsunie
$10 says BB closes shop in Ohio if the case looks to be going against them.

You may as well cough up that $10 right now. They'll pay a fine, change their ways for a little while, and then go back to business as usual. Nothing will stop the evil that is BB until the people finally get wise, stop shopping there, and the chain finally goes out of business entirely.

edit: cleaned up an extra quote tag

 

[dartworth]

Originally posted by: RagingBITCH

Originally posted by: Nick5324

Colleen Rayburn of Lancaster also canceled her Best Buy credit card after the retailer charged her a $300 restocking fee to return a $2,400 Sony laptop computer that her husband bought her for Christmas.

After six months of complaining to the attorney general?s office, the Better Business Bureau and the media, Rayburn said the company refunded the fee. *

Um, it says right there on the receipt there's a 15% restocking fee if it's not defective.

Umm...if the item has not been open, they can not charge a restocking fee.