Just to let you know Kat, I only clicked on this because you had the "Ohhhh" face as an icon

and said "Oh my god!" LOL
I had a similar experience a couple days ago. I went to set up my ex-wife's computer because she just got a cable modem but her computer was still in a box when the cable guy came out. He just installed the modem, left the nic, and had a PHONE CORD plugged into the modem.
I said "did he leave a cat5 cable?" She said "huh?" Luckily there was a cat5 patch cable in the modem box he left behind so I opened her box (settle down, not like that) and put in the nic and got it running.
I started her outlook to set up her email account and it imported all the emails automaticlly, to her surprise (wish I had a pic of her expression...). Showed up a few names that we were arguing about before our divorce, and the total times she emailed them and the dates, once again to her surprise.
Nuff said, she can pay somebody to help her in the future.