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Offline, why?

Cee3PeeOh

Junior Member
Why do devices fall offline for no apparent reason?

As I stated in a different thread, I have encountered network video recorders, digital video recorders, and network cameras just dropping offline for no apparent reason that I can see. I mean they are up and running and happy and streaming then you come back from coffee and a chicken sandwich and several cameras are down or the entire NVR/DVR is down and won't even ping.

The devices are all static IP's usually on their own little network, then gone. I've checked with Angry IP for any IP address conflicts, port conflicts, power glitches, bad NIC's, etc. I'm stumped. it does not matter if the equipment is on a home network or an enterprise system over several countries. It does not matter the manufacturer both US and third world stuff act the same.


I did find this:

"There are many possible reasons so I’ll focus a common one: confused network auto-speed detection. Most contemporary network cards, hubs, and routers attempt to automatically determine the speed of each network connection. Sometimes they get it wrong.

Most home and office networks run at either 10 or 100 megabits per second (mbs). Just how the network devices tell the difference varies from one device to the next. Most will also monitor the speed continuously just in case it changes. That means that if the device is going to make a mistake it could happen at any time. And that can look like anything from really poor network performance to a previously working network connection suddenly dropping.

The most common auto-detect confusion happens when the devices at both ends of a network connection are trying to auto-detect at the same time. The detection mechanisms can actually conflict with each other and cause one side to get it wrong. It’s not as common but the detection algorithm can also be affected by the actual data going across the wire, or electrical noise."


https://askleo.com/why_does_my_network_connection_drop_every_so_often/

The problems here are it goes on to explain how to configure your settings to essentially set it to manual but there again he's going through a specific setup on Windows XP. A very timely article. Now what to do about the devices that probably cannot be configured that way.

Suggestions???
 
The depth is not really what's keeping people from answering. You're asking a very broad question (many variables at play) and already have a direction to chase. The issue needs attention and leg work. Get a notepad, start writing stuff down....pick one device and figure it out. The solution may, or may not, apply to other devices.
 
May be more recent article can help more than one that was written more than 10 years ago.

Maybe this can Help better.

https://support.microsoft.com/en-us/help/10741/windows-10-fix-network-connection-issues

Also copying an pasting parts of an old page (the one you linked to above) does not consist of a question. You provided No technical info about your specific Network.

I.e., I can write a whole book as an answer and still miss the points as apply to your Specific Network, hardware, OSs', software, and how it is configured.

As a Hint you can try disconnecting everything from the Network and leave only one wired computer connected to the the Router (if even have a Router??).

If it works well and stay stable you can start to add on device at the time until you find out when the destabilization starts.


😎
 
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Normally because they are low end/crappy devices. Buy mid range/enterprise stuff and you won't have that issue. For wifi, I'm a big fan of Unifi, it's an enterprise product with a not so enterprise price. For router I personally like the self build route such as Pfsense. For switches almost anything will work if you buy a stand alone switch but I'm a fan of managed. Dell managed switches are pretty cheap. For servers it's probably more about the software than the hardware. Avoid Windows if uptime is important and go Linux. Especially newer versions of Windows love to reboot all the time for constant updates.
 
OK, we'll start with the specifics of the network I have at home.
I have AT&T DSL not FTTH. I had Uverse but got rid of the TV. I did keep the speed. I have a small 16 channel analog DVR for my CCTV cameras. It is not a television channel DVR. It has a static IP and an open HTTP port for remote viewing. After Christmas, I had the AT&T technician here to find out why my speed was waaaay down and to help get the DVR back up and running. WELL, once he corrected the speed issue the DVR worked, for two weeks. Thinking it was the speed issue again I tested it and it has not changed.

Microsoft Explorer and Chrome do not work, I have to use Firefox to view the DVR remotely.

What else do you need to know?
 
DVR model, specs

Camera model's, specs

Network physical topology, modem, router, switches, WAP's - any and all of these you have on your network.
 
Cameras are all different and all are analog. CAT6 cabling 60 ft. back to Linksys wireless WRT54G ver 6. CAT6 20 ft. to AT&T DSL.

DVR is Korean no name.

I have worked with American Dynamics, PELCO, GE and Honeywell, as well as other high end systems As I have stated previously, it makes no difference what make or model they ALL have the intermittent offline problems.

That's it.
 
Are individual cameras going offline at random times, or is the entire system losing network connectivity at the same time?

If individual cameras, then it's most likely a problem with the cameras, the wiring, or the DVR.

If all at the same time, then probably the DVR, wiring to the DVR, or the network.

A decent router that is not 10+ years old would definitely be a good place to start. Besides the fact that electronics degrade and fail over time, the very limited RAM and 10mbps uplink in that v6 can definitely be limiting factors when streaming video from that many cameras. If possible, run a new/temporary line back to the DVR as well to eliminate the wiring as a possible cause.
 
Like others have suggested, the WRT54G ver 6 router is old, probably dying. Use a new router. Or buy a gigabit switch, connect everything to the switch then uplink the switch to the old router, that way, you can identify whether the old router is the culprit.
 
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