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Office Home & Student 2010 Installation Issue

S

speedy2

Golden Member
I built a new PC for someone and they started out using Openoffice. They didn't like it(didn't try) and decided to go to Best Buy and buy Office 2010. The first copy gave her a "product key is no valid..." Sat on the phone with MS for hours. No luck. She went back to Best Buy. They gave her another copy. Then, she called me and I attempted to install it for her.

Same issue. "Product Key not Valid."

I have tried and tried. I've ran the tool to remove previous Office versions...although....this is a new PC and office has never been on it.

Computer is running Windows 7 64-bit.
 
Very carefully enter the product key.
Make sure that you use upper case letters if that is what is in the key.
Make sure that you don't confuse 0 and O. (zero and letter o).
Ditto I and l ( capital letter I vs. lower case L).

Good luck.
 
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