OCZ owns me officially

[Gagan]

So, I had ram that wasn't running a 2-3-2-5 ddr200, and Mr sean gets an email from me.

I had one set platinum and the other set TItanium. He tells me that he'll setup and RMA and takes my CC for powerswap. The very next day I have a fedextracking number saying its out.

Boy was a I in for a surprise! I got double Titaniums now !! THanks so much OCZ you guys have the b est warranty ever!

 

[Pens1566]

Originally posted by: Gagan
So, I had ram that wasn't running a 2-3-2-5 ddr200, and Mr sean gets an email from me.

I had one set platinum and the other set TItanium. He tells me that he'll setup and RMA and takes my CC for powerswap. The very next day I have a fedextracking number saying its out.

Boy was a I in for a surprise! I got double Titaniums now !! THanks so much OCZ you guys have the b est warranty ever!

Similar thing happened with me. I had 2x256 pc1066 Rambus go bad on me after about 2yrs. Sent it in for RMA, and since they no longer carried the part, I got 2x512 pc1066 Rambus back. That's like $500 worth of ram!! Good customer service all around.

 

[FeuerFrei]

Same here with my OCZ Modstream powersupply. No hassle. You call asking for an RMA. They email you an RMA form, you fill it out, they promptly issue an RMA number. Then you call back and give them a CC number so they can instantly ship the replacement.

I just got my new Modstream today. TWO DAY shipping too. My only cost was paying to return ship the old one.

Great service.

 

[Jules]

k

 

[bjc112]

OCZ has one of the best customer service teams. The RMA process is smooth and painless.. Anyone that has support on the forums is even that much better.

 

[JEDIYoda]

Originally posted by: FeuerFrei
Same here with my OCZ Modstream powersupply. No hassle. You call asking for an RMA. They email you an RMA form, you fill it out, they promptly issue an RMA number. Then you call back and give them a CC number so they can instantly ship the replacement.

I just got my new Modstream today. TWO DAY shipping too. My only cost was paying to return ship the old one.

Great service.

There are a few companies that will also pay the return shipping!!

 

[alimoalem]

that's awesome OP. it would be awesome if when you RMA they don't require the old stuff

 

[Luckyboy1]

I purchased this little deal...

http://www.ocztechnology.com/products/p...ment/ocz_ddr_booster_diagnostic_device

Notice the little pot? They had a bunch of 'em bad and when I called, they told me as soon as I could give them a tracking number on my package going to them, they'd send out the new part. They told me to ship it to them ground and I did. Same day, like 15 minutes after I e-mailed them the tracking number by second day air, the Fed-Ex package of my new part went out.

 

[LOUISSSSS]

it'd be better if they didn't ask for the old part back.. what are they gunna do with it anyways..

 

[Luckyboy1]

In my case, they send it back to the factory for credit.

 

[d3lt4]

Originally posted by: LOUISSSSS
it'd be better if they didn't ask for the old part back.. what are they gunna do with it anyways..

I bet they recycle the parts, or just fix them, and this way people can't just say their ram doesn't work or whatever and get a new one for free.

 

[Gagan]

yes the thing about this whole thing I admired was that the platinum set wasn't titanium and titanium costs more since it's a higher grade of chip with plat revi 1 timings

they gave me 2 kits o f them testing at 2-3-2-5 on my board, i couldn't ask for much more

 

[darkswordsman17]

Originally posted by: LOUISSSSS
it'd be better if they didn't ask for the old part back.. what are they gunna do with it anyways..

Um, you do realize that a lot of computer components have materials on them that should be disposed of correctly, right? This way they can at least do that for you.

Most companies require it so they can verify you did in fact have a faulty part, and aren't just trying to get free stuff out of them.

I will definitely be looking into OCZ products in the future. I've had a not so great experience with Mushkin, and while they've done a decent job of making amends, I don't think I'll be purchasing their products in the future (I won't say for other people not to, though, as I know plenty of people haven't had any problems at all with them or their products).

The more I hear about OCZ's support the more I like them. I recall about a couple of years or so ago, when they were just coming out with their 600W Powerstream and a batch of them was faulty and was killing people's systems. There was one guy who lost an X800XT PE and several other high end parts. This is back when the X800XT was pretty much impossible to find, let alone the PE version, and if you could find it in stock anywhere it was $800. They didn't just give him money to replace what he lost, but rather tracked down one of the cards and sent it to him, as well as replacing everything else that was killed. That is support.

 

[essasin]

I love ocz support. I actually live near their Mtn View location. I was able to drive there (Jimmy Houn is the tech guy there) switched ram and I signed a paper. The whole process took about 5 mins.

 

[Apocalypse23]

Sean Sinha was very polite and quickly helped me get a RMA # for my ocz ram. However, it took OCZ CANADA just over a week to ship me my RMA, apparently they didn't even bother to email me back on the status of the rma, apart from that , noone at the RMA department bothered to pick the phone up. Upon the day of getting an RMA# from Sinha, I checked the online status of my RMA the next day, it said it had been shipped but there was no tracking number. Turns out I had to wait over a week until i gave them a reminder message on the phone, somehow i receieved a fedex overnight shipped package the next day.

I guess OCZ USA is shinning when OCZ Canada is bearly even there

 

[Gagan]

I'm in Canada mister. Talk to Sean and HE'LL HANDLE YOUR RMA!

I got my stuff from CALIFORNIA in a 2 day! Sean sean sean Sinha ftw!

Good old dippers! I love you brown men I'm one of you too! <3

 

[jondl]

I live about 5 minutes from an OCZ RMA center! (NEENER NEENER =P) Anyway, heres my story. I lose some BH5 sticks and called up OCZ asap. Same day, i find out i have an RMA center near my area and was told i could come in with my set and get them replaced that day. I come in that day and got them replaced.. only after i asked them to give me a good clocker.. GOOD STUFF!@

P.S. Does anyone remember back in the day when OCZ started out? Correct me if i'm wrong but weren't they known as a scam company?? What happened with that? Total turn-around.

 

[JohnAn2112]

Originally posted by: jondl
I live about 5 minutes from an OCZ RMA center! (NEENER NEENER =P) Anyway, heres my story. I lose some BH5 sticks and called up OCZ asap. Same day, i find out i have an RMA center near my area and was told i could come in with my set and get them replaced that day. I come in that day and got them replaced.. only after i asked them to give me a good clocker.. GOOD STUFF!@

P.S. Does anyone remember back in the day when OCZ started out? Correct me if i'm wrong but weren't they known as a scam company?? What happened with that? Total turn-around.

I believe different people run the company now. They are now run with the end-users in mind and are very customer oriented now.

 

[darkswordsman17]

Originally posted by: JohnAn2112

Originally posted by: jondl
I live about 5 minutes from an OCZ RMA center! (NEENER NEENER =P) Anyway, heres my story. I lose some BH5 sticks and called up OCZ asap. Same day, i find out i have an RMA center near my area and was told i could come in with my set and get them replaced that day. I come in that day and got them replaced.. only after i asked them to give me a good clocker.. GOOD STUFF!@

P.S. Does anyone remember back in the day when OCZ started out? Correct me if i'm wrong but weren't they known as a scam company?? What happened with that? Total turn-around.

I believe different people run the company now. They are now run with the end-users in mind and are very customer oriented now.

I wasn't around until a couple of years ago, but thats what I gather from how people talked about them. Got some new owners who totally turned them around. Sounds like now you almost couldn't ask for better customer service. Doesn't hurt that they make some great products too.

 

[Gagan]

the brown power!