O&O installlation problem.

[KoolDrew]

When I try to install the newest version of O&O I get this message.

http://img272.echo.cx/img272/6303/error4lp.jpg

I have no idea why this is happening since it is removed from add/remove programs.

 

[Zugzwang152]

Originally posted by: KoolDrew
When I try to install the newest version of O&O I get this message.

http://img272.echo.cx/img272/6303/error4lp.jpg

I have no idea why this is happening since it is removed from add/remove programs.

might want to check your program files folder and see if an old version left files there. check the registry for old entries/run a cleanr?

 

[KoolDrew]

I have checked and there are no leftover files.

 

[KoolDrew]

The O&O Defrag service is still on my computer though. I tried starting it up and stopping it, but I get the same error.

 

[LiLithTecH]

If you uninstalled a previous version, third party defrag apps like O&O
(Diskeeper) do a terrible job of removing and replacing the default
Windows software to its original state.

You didn't mention what OS, but if it is either Win2k or XP, try running
the Windows Defrag Utility. It should fail to start.

If it does, try this:

From a COMMAND PROMPT type,

cd \windows\system32 (or winnt if that is the systemroot directory)

then

regsvr32 dfrgsnap.dll
regsvr32 dfrgui.dll
(to register the Windows Defrag components)

Reboot and launch the Windows Defrag app. If it still fails, go to Windows Explorer
and browse to the Windows \ INF folder (the folder is hidden by default).

Look for a file called dfrg.inf, right-click and select INSTALL.

Launch the Windows Defrag app. It should work.


Now INSTALL the latest version of O & O.

 

[KoolDrew]

I ended up solving the problem by installing the old version again then uninstalling it. Then it allowed me to install the newest version.