- Jul 6, 2011
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http://phandroid.com/2012/09/18/thi...ot-gauranteed-support-after-lawsuit-and-more/
As a former HTC rep for Best Buy Mobile stores, I can tell you first-hand all the wacky n zany things Ive heard from both customers and employees. Unfortunately, the last person youd probably want to turn to for advice on your next smartphone purchase is a customer service rep in a carrier retail store. Its no secret that most are ignorant to the plethora of devices they are selling, with only the limited knowledge of what was provided in their employee training packet.
If you thought misinformation given to customers from employees was just an occasional occurrence, youd be wrong. Dead wrong. Take this first hand account of a Reddit user who overheard a few flabbergasting conversations after spending his day at a local AT&T retail store. Warning: extreme nerd rage may result.
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Seriously? -_-
As a former HTC rep for Best Buy Mobile stores, I can tell you first-hand all the wacky n zany things Ive heard from both customers and employees. Unfortunately, the last person youd probably want to turn to for advice on your next smartphone purchase is a customer service rep in a carrier retail store. Its no secret that most are ignorant to the plethora of devices they are selling, with only the limited knowledge of what was provided in their employee training packet.
If you thought misinformation given to customers from employees was just an occasional occurrence, youd be wrong. Dead wrong. Take this first hand account of a Reddit user who overheard a few flabbergasting conversations after spending his day at a local AT&T retail store. Warning: extreme nerd rage may result.
Customer: Hi, Id like to look at the Galaxy S3. Employee answers with, Why? in a patronizing tone.
AT&T employee: Android is less secure than iPhones because my 14 year old nephew can program Android apps. Apple is pickier about who can make apps.
AT&T employee: Well, Apple won the lawsuit, so clearly its the better phone maker.
AT&T employee: Because [the Galaxy S3] violates Apples patents, we cant guarantee we can support this phone after you buy it.
Okay, before you fly off the handle, this post wasnt merely to incite anger in the Android faithful, but to remind users of what sometimes goes on in carrier stores. Now, Im not saying all customer service reps are this ignorant Ive worked with many a good man and woman who, not only knew their sh*t, but were able to help customers without imposing their own biases. Im simply pointing out yet another story of carrier CSRs gone wrong. Have a similar experience that made your jaw drop like this one? Sound off below so the rest of us can join in on the fun.AT&T employee: Android is less secure than iPhones because my 14 year old nephew can program Android apps. Apple is pickier about who can make apps.
AT&T employee: Well, Apple won the lawsuit, so clearly its the better phone maker.
AT&T employee: Because [the Galaxy S3] violates Apples patents, we cant guarantee we can support this phone after you buy it.
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Seriously? -_-