Now I can't read my hotmail - error 401, unauthorized credentials

[Craig234]

No idea what this is about - on the same desktop as normal. Tried a new tab, same error. Different browser (Edge), same error.

 

[Craig234]

I could use some help on this. I need to get to my mail.

The online info doesn't seem very helpful. Here's what it says:

The Microsoft Dynamics NAV Server Administration tool is a Microsoft Management Console (MMC) snap-in for creating and managing Microsoft Dynamics NAV Server instances. When you install the Server Option on a computer, the Microsoft Dynamics NAV Server Administration tool is one of the default features. The Microsoft Dynamics NAV Server Administration tool is also an option when you install the Client Option, although it is not one of the default components.

You typically run the Microsoft Dynamics NAV Server Administration tool by choosing Microsoft Dynamics NAV Administration from the Start menu. For some scenarios, however, you may need to open the MMC first and then add the Microsoft Dynamics NAV snap-in. For example, see How to: Administer Multiple Microsoft Dynamics NAV Server Computers. In this case, choose Run from the Start menu and then specify the Microsoft Management Console:

It goes on to talk about how to use the 'Microsoft Dynamics NAV administration tool - I'v never heard of NAV before - starting with 'run it from the start menu', it's not there.

 

[Craig234]

More good news, because I was getting notices every couple days for months about an attempt to log into my mail from another country, I changed the password and forgot it.

 

[Craig234]

I tried to download two 'free VPN's' to see if that might help (unlikely) and both of them said they were free but then demanded signing up for 'premium'.

 

[VirtualLarry]

Chances are, you were simply hacked. Good luck getting your account back, I've heard that it's virtually impossible, and the best that you can hope for, is getting it permanently shut down, so spammers can't use your name.

 

[Craig234]

Chances are, you were simply hacked. Good luck getting your account back, I've heard that it's virtually impossible, and the best that you can hope for, is getting it permanently shut down, so spammers can't use your name.

I had a hard to guess password changed a couple weeks ago (I remember that much) and ran malwarebytes and it found nothing like a keylogger, so not clear how I'd have been hacked.

Not a good option to lose all my e-mail.

 

[VirtualLarry]

I guess my next question is - you changed your password to a hard-to-guess one - did you write it down? Is it this new password, that is giving your the "unauthorized" login? Because if you've tried the current password, and it's giving you "unauthorized", then either you've been MITM'ed (and likely, your password stolen), or simply hacked, and they changed the password on you.

IMO, Malwarebytes got it's name, by removing unwanted adware. I really am not sure that I trust it, as far as an "all clear" goes, for more sophisticated modern trojans on a system.

I would at the least, install a new HDD/ SSD, install a fresh copy of the OS from a known-clean install media (NOT created using the suspect PC), and run Hitman Pro on the suspect PC's drive, while slaved to a USB dock or something.

 

[Craig234]

Updates - tried incognito mode in Chrome, that gets a login screen but it gets the same error as soon as I log in.

Normally, it gets the error - with nothing but text, no logins, no buttons - as soon as I enter hotmail.com.

But, it's looking like it might be a hotmail problem for several hours now.

Others have reported the same error, and the site 'downrightnow.com' shows them down.

And, I do have my password again (but no chance to enter it). It's one I would have suspected, but I did make a note of it thankfully which confirms it.

And, a ping of hotmail.com apparently showed the 'correct IP' suggesting I'm not hacked about that.

 

[Craig234]

Here's what it looks like from someone else's report:

https://pbs.twimg.com/media/DsGh9sJXgAAgHR9.jpg

 

[Craig234]

Yup, it was an 8-10 hour hotmail error - it started working again now.

 

[VirtualLarry]

Oh, that's a relief, that it was just something on their end. Sorry to have steered you wrong, Craig.

 

[Craig234]

Oh, that's a relief, that it was just something on their end. Sorry to have steered you wrong, Craig.

No problem, thanks for the attempts to help. What a surprise, you wouldn't think Hotmail would have an issue like that.

 

[paperfist]

Yup, it was an 8-10 hour hotmail error - it started working again now.

I have a ton of issues like that with Hotmail and Chrome. Using Firefox seems to clear it up.

 

[Craig234]

I have a ton of issues like that with Hotmail and Chrome. Using Firefox seems to clear it up.

I tried Chrome, Chrome incognito, and Edge. It didn't seem like a browser issue, and I've never seen this before.