Not sure if I should take this further?

[Shagga]

Okay what do you guys think, am I being too mellow dramitic?

I ordered a new Camcorder on Sunday night online with a mail order company that I had never used before. When I checked they had 19 Nr. in stock.

Okay, the price was £763.74 when I ordered it. Along with the Camcorder I ordered a new Battery, a Tape, microphone and a case. Everything going fine, everything in stock. I paid an additional fee so that the goods would arrive on Tuesday (today).

On Monday night I checked their website to see how my order was progressing and everything had shipped and my credit card had been charged with the full amount.

While I was browsing in my account details I noticed there was another order. This freaked me out a little as I had only placed one order! This second order was for £892.68 and for another exact same Camcorder. Anyway, a bit shocked by this I cancelled the second order as it had not been picked for shipping etc.

Well today, everything arrived as ordered except for the Camcorder! When I investigated today what had gone wrong it turns out that the company had advertised the Camcorder for the wrong price. So they took it upon themselves to cancel my order for the Camcorder at the advertised price and reordered without my permission for the one that was quite a bit more, £128.94 more to be exact. The reason I didn't get the Camcorder was because I had cancelled the second order.

Dunno where I stand on this, but I am so annoyed. :frown:

 

[MercenaryForHire]

Call CC company + chargeback

- M4H

 

[xcript]

Sounds like you need to kill them with spoons.

 

[Shagga]

Originally posted by: MercenaryForHire
Call CC company + chargeback

- M4H

Yeah I did that. They have said that although the transaction has gone through it is still awaiting confirmation. They also said they cannot do anything and I will just have to wait untill the credit comes through from the company.

It just annoys me that I cannot order the goods from elsewhere until I know whats happend to the pending credit!!

 

[mugs]

That's not cool. Send the whole order back and do a chargeback. They don't deserve any of your money.

 

[Shagga]

Just got an e-mail. Now they seem to be making up stories for the hell of it...

During the pick/pack process of your order it was discovered that the following items were unable to be picked.

1 x Sony DCR-PC350 Handycam Mini DV Digital Camcorder (QF:74474 - VPC:19064)

In order for the rest of your goods to be despatched these items have been removed from this order.
You have been refunded in full for these items on credit note: xxxxxx.

We have created a new order for the items that were removed from your original order & upto £5.00 of your original carriage will be refunded.

1 x Sony DCR-PC350 Handycam Mini DV Digital Camcorder

Your new order number is xxxxxxx, you may edit this order or cancel it as you see fit if you feel you are able to source the goods from elsewhere.
You will see all of the above transactions by logging in to www.ebuyer.com and going to the Accounts section of the website.

We apologise for the inconvenience that this discrepancy may have caused and trust that you will find our actions acceptable.

Sincerely,

Ebuyer Customer Support

 

[eakers]

i'd be annoyed too.

 

[Cuda1447]

Call them up and bitch.

 

[Shagga]

Originally posted by: Cuda1447
Call them up and bitch.

I would but they have just removed their toll free number. All enquiries and complaints by e-mail only...that figures

 

[MacBaine]

Take it all the way!

 

[Aharami]

sue them.

oh wait...you dont live in america

:beer: