What a fun day in tech support land, makes for very short phone calls:
Me: Hello, thank you for calling, blah, blah, blah...
Customer: 408/602/623/etc...
Me: Phoenix area?
Customer: Yes
Me: Phoenix is down
Customer: Any ETA?
Me: Not at this time.
Customer: OK, cool.
Me: Thanks for calling...
It's taking me longer to log the calls than it is to actually take them...

Viper GTS
Me: Hello, thank you for calling, blah, blah, blah...
Customer: 408/602/623/etc...
Me: Phoenix area?
Customer: Yes
Me: Phoenix is down
Customer: Any ETA?
Me: Not at this time.
Customer: OK, cool.
Me: Thanks for calling...
It's taking me longer to log the calls than it is to actually take them...
Viper GTS
