Not hot: Newegg online RMA

[rivan]

If you use the online RMA system, it quietly, automagically adds a single-line restocking fee to the email you're to send to them with the item. Was sending back $135 in RAM and saw an almost-$21 restock fee on the emailed form.

If you call, and the item was defective, they'll waive the restock fee.

 

[JeffreyLebowski]

It's "service charge" for inconviencing the email system.

 

[Demon-Xanth]

Yeah, think of all those electrons you inconvinienced! A-hole...

 

[rivan]

Originally posted by: Demon-Xanth
Yeah, think of all those electrons you inconvinienced! A-hole...

Shame on me!

It's as if I'm not already paying shipping both ways :roll:

 

[Zap]

There's a 15% restocking fee on all returns for refund. If you do a return for exchange because of a faulty item, then there is no restocking fee because they'll send you back a working part.

Of course this no longer applies to Open Box items, which are all return for refund.

 

[eits]

it's called a 15% restocking fee... it's on the policy notice

 

[3chordcharlie]

Originally posted by: Zap
There's a 15% restocking fee on all returns for refund. If you do a return for exchange because of a faulty item, then there is no restocking fee because they'll send you back a working part.

Of course this no longer applies to Open Box items, which are all return for refund.

Really?

 

[eits]

Originally posted by: Zap
There's a 15% restocking fee on all returns for refund. If you do a return for exchange because of a faulty item, then there is no restocking fee because they'll send you back a working part.

Of course this no longer applies to Open Box items, which are all from people who swapped their broken item with a new version of the same item and then get a refund... lousy bastards.

fixed

 

[rivan]

Originally posted by: eits
it's called a 15% restocking fee... it's on the policy notice

Not on the policy notice is "you'll get a working part." I guess that part is implied?

Even if it is "policy," I'll fight it, because I shouldn't be out cash or time when they send me something that doesn't perform as advertised.

Now, if I changed my mind? Sure, charge me. Then it's my problem - not Newegg's.