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Norton (nprotect) Causing My System to Hang on Bootup?

R

rpr

Senior member
Occassionally my system will hang while booting up. My desktop background appears but none of my icons appear. It will stay like this no matter how long I wait for it to finish booting. I thought it was from overclocking, but it seems to do it even at default speeds. Ctrl-alt-delete shows that "nprotect" is not responding (a Norton Utilities application). If I close out nprotect, it will then boot.

I can't find anything on Norton's web site about this issue. Anybody else experience this? Any suggestions?
 
have you tried uninstalling & then reinstalling norton utilities?
you can stop nprotect from loading at startup in msconfig but that's not ideal!
 
I have tried the uninstall/reinstall route to no avail. I'm keeping the msconfig option as a last resort.
 
I used Norton Utilities 2001 and running just fine
May be you install it not smoothly rpr.
you could update your Norton in order to fix it.
may be that will work.
 
I'm using SystemWorks 2001 Professional. Maybe I'll try the uninstall/reinstall route again. However, I'm not so sure that a bad install issue would only cause such random problems. It only hangs on 1 out of every 20 or so boots.
 
Actually, I believe there is fix for this. You need to go to Symantec's support site and do a search. Had a similiar problem myself.
 
I did that...the only thing I found on nprotect was fixes for General Protection Faults, which I am not getting. Any other hints on the fix you found?
 
No, that was awhile ago and it was for a PC I was building for someone else. What I can tell you is that it was the NAV component of the Norton System Works that was hanging the system up. The fix involved running a .reg file within the Symantec system directory (I think). You might want to example their knowledge base again, I KNOW the fix does exist. It documented there somewhere, but you may need to hunt for it a little more closely.
 
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