noisy hard drive - Dell won't replace it!!!!!

[RichCoulson]

I have a dell 8100 with a western digital 7200rpm 20 gig drive that has recently gotten very loud. I called dell and they asked what operating system I was running. I stated that I had upgraded it from windows ME to windows 2000. They stated that the system was licensed with windows xp and since I changed the OS, they would not do anything for me. What a crock of crap. What is also interesting is that I purchased the computer about 1 year ago, which is before windows xp was even available. I wonder when I will receive my windows xp license????

Does anyone know why upgrading the OS violates the warranty? Is this a way to force customers to purchase their upgrades through dell in order to maintain the warranty? I have purchased about 20 computer from dell over the past 4 years. I don't think I will purchase any more dell's.

 

[Pardus]

did you purchase xp thru dell, if so, then there should be no problem. sounds like dell is trying to pull a fast one, try calling back and tell them your system crashed, you ran the restore cd and your running windows me now, then make them send you a hd that isnt on deaths door

 

[bacillus]

I believe the hardware warrantee is still intact but tech support is voided if you change the OS.
try looking for a diagnostic utility on the WD website to see what turns up!