No wireless after virus

[tomatoes210]

I am using a Toshiba Satellite t115d-s1125. I have windows 7 home premium. I got a virus once but my antivirus took care of it. Afterwards, I no longer have wireless access. When I try to troubleshoot the problem, it would say something about cannot detect ip configuration. I called toshiba and they walked through some ideas to fix my computer but they didn't put much effort and lastly told me to restore to factory settings. During the call, I tried system restore along with deleting and reinstalling my wireless driver. Neither worked. Does anyone have any other ideas?

Thanks a lot.

 

[nsafreak]

My guess would be that the virus got attached to your TCP/IP stack somehow and it also attached itself to the previous versions that the system restore keeps. In all honesty you're probably better off just backing up your documents and doing a complete OS reinstall.

 

[tomatoes210]

I just did a system restore to factory settings. However, I still have problems with wireless. When I troubleshoot, it says check network adapter or access point. Any other ideas?

Thanks.

 

[Lanyap]

Sounds like wireless is turned off. Check page 199 of the user manual.
http://cdgenp01.csd.toshiba.com/con...2428527/GMAD00218011_SatT110-T130_09Nov09.pdf

 

[tomatoes210]

I am pretty sure the wireless is turned on. It says it is turned on when clicking fn+f8. On the front, the wireless light is orange. However, other lights such as power button are green. I am not sure if this means the wireless is not working properly or does the wireless light turn green when I actually am connected through wireless.

Either way, could there be any other problems? When I troubleshoot, it says "You have no preferred wireless networks - not fixed" and ""wireless network connection" doesn't have a valid IP configuration - detected" and "investigate router or broadband modem issues - not run"

How do I go about checking these issues?

Thanks.

 

[rm_dimns]

Maybe you still have a virus on your computer that cant be detected by your antivirus. A virus can block your internet. You need to reformat your laptop or you better find a good antivirus which is updated.

 

[COPOHawk]

try this:

open a command window - "cmd"
type "netsh winsock reset" (without quotes)
restart

see if problem is resolved...this fixes the TCP/IP stacks.

 

[mrblotto]

Couldn't hurt to run malwarebytes either.

Also, may or may not do a bit of good, but check your internet options:

-Control Panel-Internet Options-Connections-LAN settings.

-Check to make sure the 'use a proxy server for your blah blah blah' is NOT checked. If it is, mash the 'advanced' button and make sure there is nothing in any of the 'Proxy Settings' areas.

More than a few times I have removed malware/viruses from a customer's machine only to still not be able to get network/www connectivity. Turned out there was a '127.0.0.0' in the proxy settings section. Removed that and it was good to go.

Seeing how you did a system restore, I doubt this is the case, but it's a good thing to know/check anyhow.
Good luck!

 

[tomatoes210]

@ rm_dimns

I ran an updated spybot search and destroy, malwarebytes, and symantec endpoint protection before the restore to factory settings.

@ COPOHawk

I tried it and still no internet connection.

@ mrblotto

I ran malwarebytes before the restore to factory settings. It detected a few trojans. I did not notice any other problems besides the lose of wireless internet connection. The 'use a proxy server..." is not checked.

I still get ethernet internet connection.

Thanks for trying everyone.
Any other suggestions?

 

[tomatoes210]

During troubleshooting, the network diagnostic log showed some .etl file. It led me to a site to download RegWork. After running RegWork, it detected >500 problems of sorts. Not sure how trustworthy this is.

 

[Lanyap]

During troubleshooting, the network diagnostic log showed some .etl file. It led me to a site to download RegWork. After running RegWork, it detected >500 problems of sorts. Not sure how trustworthy this is.

Regworks appears to be one of those scam registry cleaners. I would remove it asap.
http://www.google.com/webhp?hl=en#h...9D8BAAAAKoEBU_QXqDB&pbx=1&fp=cee467ba64923e5a

If you have performed a factory restore and that did not fix the problem then it would appear that it's a hardware problem. A factory restore should have wiped the partition and reloaded all the software from a recovery partition. I would call Toshiba support and request a new wireless card if they can't fix it over the phone. It could be coincidence that your wireless card failed after the virus problem. At this point I would not tell them that you had a virus and let them try to figure it out themselves since that may not be the cause. If you tell them about the virus then they may try to blame the problem on it and not fix your problem.

 

[tomatoes210]

I don't know if I received a wireless card in the first place. How do I go about installing a wireless card? Is it a hardware piece that requires me to unscrew some stuff inside? I won't tell them about the virus the next time I call but since my warranty isn't over and doing a restore to factory settings should have solved the problem regardless, then they should be required to fix the problem nonetheless.