Question No WiFi on 2.4GHz, 5GHz just fine

[Sundance2016]

I am having an intermittent issue with my Asus RT-AC88U router (purchased about 4 months ago). The issue started about a week ago and there have been no changes I have initiated to the router or my Windows 10 Pro PC.

I noticed it first on my phone when at home, it would connect to WiFi (2.4GHz) just fine but said under the connection that internet was not available. 5GHz and wired connections had internet just fine. Resetting (power cycling) the router did not fix it but sometimes it seemed to fix it's self. Last night I had no WiFi on 2.4 but this morning it's fine. My provider is Comcast but if it was Comcast I think the issue would be on 2.4 and 5.

I contacted Asus via their support chat and the tech. had me change some setting and I figured that fixed it till the problem showed up again a day and a half later.

Has anyone had a similar issue and if so found a fix? Is this a router hardware issue and I should contact Asus for a replacement?

Thanks for the help!!

 

[boomerang]

There are people here who are very enamored of Asus routers but my experience with two different models was that they were very problematic. My experiences were nearly identical to yours. I tried various iterations of firmware and had the same problems. One of them I did an RMA on and the replacement was no better.

In my case rebooting the router always corrected the problem so within the configuration I set it to reboot every night in the middle of the night but it would still randomly act up. Having an expensive router that looks cool and has a lot of features is great when it works but when the inexpensive router it replaced just worked day after day with no problems it became apparent that I had thrown away my money.

I moved on to Ubiquiti equipment and never looked back.

 

[mxnerd]

You are not the only one.

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https://forums.whirlpool.net.au/archive/2769855